Johnson Insurance Auto Insurance Reviews

I sent several emails to the company to find out if there would be a Covid-19 rebate offered like every other insurance company on the planet is offering I got zero response, so my guess is that’s a no. I’ve heard nothing but bad things about this company and I wouldn’t have taken out a policy with them but my original policy with Scotiafinancial passed it off to Unifund Insurance who passed it off to Johnson Insurance. That wasn’t done because they gave me a great rate, in fact I’m paying three hundred dollars more per year with ZERO accidents/tickets than my last policy. Can’t wait to renew...with another company.

I sent an e-mail back on April 14 to put my car on theft/vandalism/windshield/falling object coverage. They didn't get back to me in till I send a second e-mail. Then e-mail still didn't happen. They charge me full in MAY and they still didn't do the necessary changes. Now they are sending me an e-mail that I have to full something online and they will start putting the car on parking insurance on Jun. After 2 months? It is a very difficult time and this company taking advantage of customers and basically robbing them. I told them to cancel my insurance as of today but as per the review I see looks like they will continue to charge.

No customer support at all, after waiting hours, literally hours on hold they cannot do anything over the phone. Their customer portal is a joke, most of the time it does not work and they redirect you to call them like in the '90s everything is phone-based. Cancelling the insurance is a pain, they will jack up the rates like crazy, for anything even minor stuff. I really do not recommend Johnson/Unifund Insurance at all.

I don’t usually give reviews but Johnsons left me with an unforgettable bad experience. I just wished I had read the reviews before. After I was told that I was not going to be cover fully on my auto insurance on my brand new vehicle I decided to find another insurance that would cover me fully! Then when I call to cancel they said they were going to charge me $250 for cancellation and then after I cancel they still took the payment out of my account and they said it's going to be refunded to me it's been a month and I haven't seen the refund yet every time I call they gave me wrong information. There's more but it would be too long to write all I have to say is Johnsons Insurance is the worst. I would never recommend anyone to go with this company.

Johnsons Insurance is the worst. I would never recommend anyone to go with this company. I don’t usually give reviews but Johnsons gave me a hard time and compelled me to do this. Before onboarding the client they will call you 10 times a day, give all the offers in the world, but once you’re all set they will not even bother to reply to your emails. Representatives from St.Johns were the worst customer care I have ever talked to. The agent did not know what he was talking about. He was rude and very unprofessional and he hung up on me without answering my questions. I called them again, some other agent picked up and she said things completely different than the previous agent. They will not give you valid reasons for an increase in your renewed auto premium amount. They increased my premium by 1500Cad where I had no accidents, no claims, no tickets, no address change, nothing and they did not have any valid reason to do that. I am quitting on them and switching to another company even if I have to pay them extra cause I am done with their service. It’s such a pain always!

Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.

Found out a year later that Johnson Insurance was still taking money for my SUV that I sold in May 2019, and won’t pay back what they owe me, said that my husband was supposed to call and cancel, they didn’t tell me that but said it was all takes care of when they talked to me in May 2019.

The longest I ever waited on a telephone for customer service 50mins:30sec, this is very very poor, I do not wish to ever call Johnson again.

Johnson Insurance does not respect its customers. Customers are just a simple way to make money. They even don't care about Loyal Customers even those with a good record. They can just increase prices and basically, tell you that ''You pay it or you go shop around to find better''. Very disappointed

The Johnson/Unifund is unreliable, untrustable and Big JOKE... I was paying 1900$ for my auto insurance till 2016 with No Accident. I had one accident forgiveness option with this company. 2017 I had a minor accident and my car is repaired by the Unifund. In 2018 my insurance premium increased to 2273$, 2018 again increased to 2446$ and last week I got renewal documents and it shows the amount 3031$. 500$ jump. I called them they said this year we increased everyone! I email often but NO Reply, I asked them to send me in written why and which reason you increased my auto insurance premium even I had one At Fault Accident Forgiveness... No Reply No mail... So, if you don't want to take a headache and save money, please go to other companies BUT never deal with this company.