Johnson Insurance Auto Insurance Reviews

After many attempts and calls, the representative took the matter to her manager and through her work she got a resolution to my claim issue.
Thanks to the rep and her team.

I was away from home due to family emergency when my insurance pre-auth debits were bouncing. I got charged NSF fee's 10+ times then they cancelled my policy on April 15th for non-payment. When I got home I saw the physical letters, insurance was already cancelled... They didn't call, email or text me when the first payment was missed, I could've fixed the situation. I paid off all the arrears on May 25th and tried to re-instate my insurance, they declined and said to make a new policy. Now non-payment is on my record and Im having harder time getting re-insured. The new quote premium went up by $266/month. I declined and went to a different company.

Im fully G licensed, have no tickets, claims, and never got cancelled for non payment in over 10 years. You clearly dont reward good customers.

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

Beware of annual renewal premium
I had auto and home policy for two years and no claim at my fault during this period.
I got notice for annual renewal notice with 25% increase in premiums. I took quote from other insurance carriers , they offered half of the premium.
Pls save your money by using others carriers for better service for less premium.

Highly recommend you go elsewhere for auto insurance. Client for 15 years and was then forms to reapply for insurance were sent to my ex husband, (who was not listed on my policy) Was told forms would be sent to my address, never received until a registered letter came. 2 weeks to complete which all information they were asking for was reviewed on the 2 calls to them and then again after proving my ex was not on my mortgage which a lawyer had sent to them. (I was told they would not accept things from my lawyer). Submitted the form as requested, no call or follow up to let me know what my premium was going to be and that the policy had been renewed. Found out when I called Oct. 31, 23 (policy expired November 1) to be told it was mailed to me. I never received this information. It was then emailed to me. I asked how much and was told over the phone. In the time I was awaiting approval, I seeked alternate insurance in which I was trying to have in place, but Unifund would not provide me the information I was requesting, telling me any insuarnce broker can obtain this information. The new insurance provider was blown away by this, and tried to call herself and received the same response. This delayed me 7 days in aquiring my new insurance. I was assured no admin fees would be charged when I spoke with Unifund on the 31st of Oct. SURPRISE $483 for 7 days of coverage, the full amount. No one would put me to a higher supervisor and danced around. Filled their survey in, and no response. In no business should a customer have to work that hard to give someone thousands of dollars per year.

Auto theft claime still not settled on day 43 now and no rental.
Don't know why we paid for full coverage and the I sent it and I didn't recive it bull is unreal.

I wish I had read these reviews earlier. Without a doubt, they are the worst company to deal with. It has been two(2) weeks since I called to deal with an accident that wasn’t my fault (rear-ended). I have spoken to numerous “customer service” agents, an oxymoron to be sure. And still haven’t resolved the issue. The incompetence and lack of knowledge are unbelievable…. Different stories from different agents. DO NOT USE THIS COMPANY.

I made the wrong decision to get my insurance from this company, it’s been over a 1 month and 2 weeks I haven’t got anything back from my adjuster they said he will adjust everything within a week and it’s over a month. They never reply to your email and never call you back and always say will expect a call back from the adjuster and will never receive the call. I am paying for my car four payments are already gone after my accident. They are very unprofessional and have very bad customer services please never think to get insurance from them!

I cancelled my insurance and stopped a payment through my bank and they went and took 10 less of what my payment was to make sure it came out of my bank when I called to get my money back they told me it will be 2 months to see it unreal... Please, save yourself and dine deal with these people.

I had car insurance with this company for years and years. I recently moved into a home with my fiancé to which they asked for his driver's license I explained he was insured through another company and would not be driving my vehicle. The customer service representative doing my renewal said it was fine and not to worry about it. I got an email shortly after asking for a picture of it simply for on file - weird but sure, I sent it. Didn’t hear anything got another email, I sent it again as well as forwarded it being sent prior, well this happened about 6 times and then they cancelled me based on not providing it, I was dumbfounded - I’ve never had an infarction nothing on my record totally clean - so I forwarded the proof of me sending it to 6 representatives prior to which the manager responded: “those are do not reply”. None of the emails had this in the subject line which I proved as well and they had actual employee names signed at the bottom - Tiffany, Christina and Natasha. I provided this as well to avoid a penalty - they said they’d look into it (I clearly sent it on multiple occasions and provided photographic evidence of those attempts) and they’d get back to me - one day later “denied” they cancelled me for this. Now I have it on my record for their staff's issue and mistake and have an increase in my monthly payment. They saw my attempts - I don’t know how you couldn’t with screenshots and emails forwarded and did not honour their customer over such a dumb reason too. He had his own insurance on top of it all. Run, this was the most disgusting lack of ownership taken out on a customer, who’s a single mom and nurse that I’ve ever seen. I’m still looking into how to escalate their error further as I shouldn’t have to be penalized for miscommunication and poorly trained staff. Do better Johnson/Unifund and same to future customers you can do better and not choose this company. Thanks for the monthly increase!