Johnson Insurance Auto Insurance Reviews

I am not in favor of the company's attitude towards long-standing customers period. I have recommended this company for the best brokerage service they had in-house. Looks like their internal brokerage sales department is for commission, their fire and forget attitude lost my confidence in the company, especially after staying with them for 15-plus years I am looking for a new provider indicates a sorry state.
Their lack of customer service cost me the cancellation of my home policy after being a long-standing customer for 11 years with my home.
Their rates increase every year and brokers get their good cut at least that's my feeling, brokers won't work for the customer.

I wish their new customers all the good luck with your policy servicing needs from gods side.

I received an email notification saying that I need to contact Johnson Insurance immediately and I found out that they removed my collision insurance because of the combination of one accident in 2019 and two minor traffic speeding tickets in 2020. I have been with Johnson Insurance for the past 10 years and I had no issues until Unifund took over the company. When I called Johnson Insurance and inquired about my insurance they said they removed my collision insurance without any prior notification. They don't value customer loyalty anymore. Stay away from Johnson Insurance or Unifund. I highly do not recommend it to anyone! Please do your homework before you consider going to Johnson (Johnson Insurance). Their customer service is good but their service is poor.

So I got stuck with a flat tire and no spare in the car. Called Johnson 24/7 road assistance which I pay for. After 30 min wait they finally answered, then they called me back in another half an hour just to tell me that the wait time is approximately 3 hours. I'm talking Toronto, not some remote place in the middle of nowhere. Awesome 24/7 service, worth every penny. Other than that it's a relatively good company with horrible customer service and nonexistent road assistance.

My policy went up twice in two years even though I had no accidents and only one minor speeding ticket (out of 3 I have had my entire life). When I asked them why it went up (after waiting on the phone for over an hour) they told me that other Johnson insured individuals made claims that they couldn't afford, so their customers were being charged more to cover the costs...excuse me? I finally decided to cancel. When I did, they told me I would be refunded in 5-10 business days. I waited. It didn't come, so, once again, I contacted Johnson and they informed me that it would take over a month for me to have my funds returned. They do not communicate well, they do not care about you, and they do not give the best rates. There are other places you can go. Trust me. I'm saving just under 500 dollars a year since I switched from Johnson.

We received our renewal, our rates had exactly doubled. We thought it was an error. After several calls, we finally spoke with an associate. They confirmed that the increase was correct and that it was to keep competitive in the market. Being a couple with a pristine driving record this was unacceptable. We shopped around and moved on.

If you are planning to be fully insured with this company you will be sadly mistaken. If the accident is a small amount and/or the fault is not yours, you will get the best service ever. Now if it's the opposite this is their game. The appraiser or the adjuster will never contact you. If you attempt to contact them you will never get anywhere. The appraiser will have the car repaired even though it's not repairable but you have a vehicle that is not road safe. If you attempt to reach the manager, oh she is not available either. You file a complaint through the complaints department they also don't respond. This is the schtick for this company. Although this is not my personal experience, I'm currently witnessing it with a loved one. I currently have my home and auto with this company and I am leaving. God forbid my home burns down, I would be homeless with any assurance that his company behaves professionally.

Until I had an auto claim, I never realized how poor Johnson's service standards could be. I have been with Johnson Insurance for almost 15 years and only had to converse with an agent over renewal or adding/removing automobiles from my policy. Then last week I got into an accident and saw the dark side of what this insurance company actually looks like. I have been on hold multiple times for over an hour until I got "dropped" or heard the voice prompt asking me to "call back later" (which had been after being on hold for 2 hours exactly). Clients deserve the reassurance, after being in an accident, that the last hassle they would have to encounter would be reaching their insurance company to report it and/or follow up with it. It is unfortunate that it took filing a claim to see how poor this company really is. If you are able to, go to another insurance company that prides itself on timely service - especially when you need it the most (after an accident).

I have had the worst experience ever with Unifund and Johnson on my auto claim. Their communication process is the worst I have ever seen. I have been told to pick up my belongings from the car before it has been towed, when I arrived to the location, my car was already towed, and no one took the responsibility. I left my winter tires on the car, no compensation is given for that. My adjuster did not walk me through the process, and when I contacted the supervisor in charge to get a response, she did not even pick up her phone, I left messages several times for the adjuster and supervisor. In the end, it seems that you as a customer are serving them and there is no sense of customer service in them. They kept sending emails whenever they want to only collect records of communications for themselves, not effective and helpful communication from the beginning to the end of the process. When they sent the cheque at the end, they put the wrong name on it and it took a week to be delivered, no follow-up happened from the insurance side, until I personally asked for tracking number and called Purolator, and I found out they put a wrong name on the envelope. Some staff are being helpful in this process, but the adjuster and her supervisor were the worst experience with this insurance. I sent an email to claim line and explained the situation to them, I have got no response back till now.

After 30+ years of paying out over $30,000, and no accidents, until my spouse had an accident this year. Due the fact that she was on my policy for just 3 years, there was no accident forgiveness for her. Then I got a letter from Unifund Johnson saying that they would no longer be able to renew my policy, due to this accident. I then called my local agent and she then told me that I could renew it, but it would cost me an extra $3000 per year. I switched insurance companies and am now paying $3400 per year instead of the $5500 that Unifund Johnson was going to charge me. Totally no respect for the many years of paying into their insurance plan. I will be telling my story to everyone I know and will be discouraging them from ever contacting Unifund Johnson Insurance.

Bought insurance for new car end of June 2015, despite several requests have not received a hard copy of the insurance form. In addition, Johnson's keeps confusing the expiration dates for a car I sold and our 2nd car. The latter insurance expires next year, but they have now decided it expires when my sold car's insurance expires shortly, and want payment now. Phoning them is useless as waits are endless, plus they aren't answering email. They also owe me a refund on the insurance for the car I sold, but sent me a 'credit' instead.