Johnson Insurance Auto Insurance Reviews

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

Beware of annual renewal premium
I had auto and home policy for two years and no claim at my fault during this period.
I got notice for annual renewal notice with 25% increase in premiums. I took quote from other insurance carriers , they offered half of the premium.
Pls save your money by using others carriers for better service for less premium.

Highly recommend you go elsewhere for auto insurance. Client for 15 years and was then forms to reapply for insurance were sent to my ex husband, (who was not listed on my policy) Was told forms would be sent to my address, never received until a registered letter came. 2 weeks to complete which all information they were asking for was reviewed on the 2 calls to them and then again after proving my ex was not on my mortgage which a lawyer had sent to them. (I was told they would not accept things from my lawyer). Submitted the form as requested, no call or follow up to let me know what my premium was going to be and that the policy had been renewed. Found out when I called Oct. 31, 23 (policy expired November 1) to be told it was mailed to me. I never received this information. It was then emailed to me. I asked how much and was told over the phone. In the time I was awaiting approval, I seeked alternate insurance in which I was trying to have in place, but Unifund would not provide me the information I was requesting, telling me any insuarnce broker can obtain this information. The new insurance provider was blown away by this, and tried to call herself and received the same response. This delayed me 7 days in aquiring my new insurance. I was assured no admin fees would be charged when I spoke with Unifund on the 31st of Oct. SURPRISE $483 for 7 days of coverage, the full amount. No one would put me to a higher supervisor and danced around. Filled their survey in, and no response. In no business should a customer have to work that hard to give someone thousands of dollars per year.

Auto theft claime still not settled on day 43 now and no rental.
Don't know why we paid for full coverage and the I sent it and I didn't recive it bull is unreal.

I wish I had read these reviews earlier. Without a doubt, they are the worst company to deal with. It has been two(2) weeks since I called to deal with an accident that wasn’t my fault (rear-ended). I have spoken to numerous “customer service” agents, an oxymoron to be sure. And still haven’t resolved the issue. The incompetence and lack of knowledge are unbelievable…. Different stories from different agents. DO NOT USE THIS COMPANY.

I cancelled my insurance and stopped a payment through my bank and they went and took 10 less of what my payment was to make sure it came out of my bank when I called to get my money back they told me it will be 2 months to see it unreal... Please, save yourself and dine deal with these people.

Had filed a windshield claim two years ago. Was emailed an estimate that was stated under Comprehensive. I just found out they cancelled that claim and gave a new claim number stating it was a collision and I am at fault. I would not have filed it if I knew they would have done this. I was not notified despite what they said. I am trying to get this off my record. I will be changing companies. Horrible service.

I called to cancel my policies (auto and home) as of midnight (Mar 24), but I was told they will withdraw from my account until May 5. Even though my renewal is only a month away. They mentioned a penalty for the remainder of the policy (Excuses). Other providers quote me $1,000/year less. If anyone wants to save on insurance run away from Johnson/Unifund Insurance. They don't care about customers, but their pockets.

Very bad experience.
I emailed the company, then called a service center to cancel the policy.
Then I discovered the company deducting about 75$ monthly for about 16 months.
My advice to all potential customers - don’t go for this company. Walk away.

Oh my god, worse nightmare ever. No emails or phone calls returned. Sent salvage company to pick the car up and it hasn’t of yet been written off, my plates and all my personal belongings still in it. Accident 15 days ago still have no idea what’s going on. They won’t even respond to body shop WOW!