Car Insurance Reviews

MPI Auto Insurance Reviews

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(58 reviews)
MPI
1.8 out of 5 stars:
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Mpi Legalized Corporate Thieves.

by Ron on Jan 13, 2024
2 out of 5 stars

I backed in to sign in the parking lot at Walmart. I have not had an accident for 6 + years. I go to put in a claim and I am told I will be deducted (5) demerits. The same penalty for a 2nd offense for driving while texting. How in hell is this the same thing ? I am told my license will go from $45.00 to $300. The first year, $200.00 the 2nd year and the 3rd $100.00 before it goes back to normal. That is $600.00 for my License plus $200.00 deductible for the claim. That comes to a whopping $800.00 out of my pocket for having 1 accident in 6 years. MPI you are ridiculous. There is something terribly wrong with you being able to take 5 points right off the top but have me only gain 1 point a year for safe driving. Then when I ask the lady at MPI "What am I paying insurance for? She tells me to help pay for the damage on the claim. What about the $1700.00 a year I paid for the 6 years I did not have an accident? How do you rate me backing in to a pole on a parking lot to be as dangerous as driving while texting? Paint everyone with the same brush and charge them the same demerits for any infraction. Time to re-evaluate how you rip off the public.

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Claim processing

by Arlene on Mar 11, 2021
1 out of 5 stars

Argumentative, poor customer service, untrustworthy.
The value of our son's car (burned, electrical fire) was based on their best guess. We sent incomparable prices on the same type of vehicle. The adjuster was very unprofessional- we asked to speak with the manager/supervisor- she retorted we needed to deal with her. It’s been 2 1/2 months.

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Disappointing service

by Terry on Oct 6, 2020
1.5 out of 5 stars

On October 6th I called MPI regarding a claims issue. The first associate I talked to was very helpful and told me she would transfer me to the department in which could help me with my claims issue. The second lady I spoke to around 9:25 am was extremely short, rude and inconsiderate. She interrupted me in the middle of speaking several times and mumbled the information I needed to actually make my claim. When I asked her to repeat herself she was very rude and condescending. I am not one to go out of my way to write reviews about people who are just going about their day trying to do their job as best they can, but a person such as the one I spoke to should not work in customer service. I feel extremely disrespected and disappointed in my experience due to my treatment from that one specific employee.

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Garbage service

by OverMPIsBS on Sep 3, 2020
1 out of 5 stars

Trying to deal with a total loss claim and called my adjuster to ask questions (as per his email sent hours before). Found an out of office message. No ability to leave a voice-mail. When I contacted a member of his team for help they put me through to a supervisor who doesn't work before noon apparently! Or so I assume from his inability to answer or return a phone call before noon for over a week! We've been playing phone tag so long my adjustor will be back from vacation soon and my problem STILL isn't being handled! I'm absolutely blown away at how an experience that should have taken a few days has taken almost a month (from Aug14/20). Every time I have to deal with MPI, it takes an excruciatingly long time to do anything! It's sickening and inhumane that we are FORCED to use this corrupt organization! I hate giving them any of my hard-earned money knowing they won't help me when I need it most. What is the point in even calling it public insurance? They aren't there to help the public, just line their own pockets.

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Poor case manager

by In disbelief on Apr 21, 2020
1 out of 5 stars

I was in an accident where I was sideswiped while stopped and resulted in whiplash and loss of wages. I was assigned a case manager who claimed, on her voicemail, that she would return your call within one business day. I had to leave 3 messages on 3 different days and when I finally got a call back I was on the other line who I hung up with and called her right back. She stated she was in a meeting but sounded like she was driving and would call me back. When we finally did speak it was as though she could not focus and was repeating herself and missing the question completely. She also had muffled the phone a few times as though talking to someone else in the room. Waste of my time to talk to someone who was so uninterested to even pretend to try to listen to the question being asked. I eventually found out that because I only missed 6 workdays I will only be compensated for 90% of ONE day!

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Wish i could give them zero!

by LEEZER on Jan 31, 2020
1 out of 5 stars

Was involved in a collision, was at a stop sign and someone turning right collided into me. Other driver lied and is claiming she was going straight - so since I had the stop sign I've defaulted to 'at-fault'. 1) angle of collision isn't straight forward 2) I reported the day after (happened in the evening), another party only reported after getting a letter. 3) The person did not have license or registration - I have no idea if the person involved is the one I even dealt with and/or if witnesses were friends. I called MPI every day to determine liability. Finally, I was given a supervisor, called her every day and nothing. Finally, I got a hold of another supervisor who nudged my supervisor. Took another day, when she finally replied - it was by email and just stated what was already provided. I never got a chance to provide any additional details or even for my story to be considered. I'm being accused of gunning it across right when this other driver appeared... ya right cause that makes sense. Also, I'm putting in all this effort for fun... ya right. Another party lied and gets away with it at my expense. Terrible MPI, I do not know how they sleep at night knowing how many lives they screw.

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