The Personal Insurance Auto Insurance Reviews

Worst experience ever with having a claim, my adjuster spent more time out of the office, never returned phone calls, didn’t follow up! And because of this I have a storage balance of over 5000, did the BBB and looking into a lawsuit! Asked for supervisor/ manager to call me back and nothing! But you bet they take my payments out each and every month! The Personal is a scam! And I have started to look for new insurance!

I had a Ford F-350 dually truck insured that belonged to my late father and when I purchased a RAM 3500 dually with a box on the back to perform renovations on my new home I decided that switching my insurance to the new truck was the best idea as I really have not driven dads truck a handful of times since insuring it. FIRST they couldn’t “find” the VIN that I provided to them even though it was read directly from the previous owners insurance card and valid Alberta registration (the registry found it in seconds) and now they refuse to insure it as it is “too big” for me and want to pull claim history etc on me to prove that I can drive such a big truck (they still can’t “find“ the VIN) I am a grown man with a clean record and the truck that I pulled insurance from was BIGGER! These guys are ridiculous and truthfully my broker is not much help either, now they have left me high and dry with no insurance and I need this truck on the road. Tomorrow I will be searching for a new broker and insurance company and will take all of my business elsewhere, I will keep one of my 3 vehicles with them so they don’t charge me their extortion tax and come renewal time they can stick their policy where the sun doesn’t shine. Keep up the “good work” and congratulations on having a 1.8 review hopefully with enough real reviews from actual customers it will go down further to offset the 5 stars that I am sure are FAKE

I called in to open a claim but unfortunately Richa D. hang off the phone on me. For just very simple question. I will change to a company that cares for clients.

after having a serious accident i am still fighting for my claim now more then 2 months the worst service ever mrs Josee L. the worst agent ever please think twice before going with personal for your own good and peace of mind agents rude and think they own the world after you paye for X months or years you still dont mean nothing for them they just dont wanna paye you for anything even a rental car listed on the contract personal is a scam and should be remover from the market a fraud co.

I was shopping for car insurance, as my former insurer was getting too pricey. The agent at The Personal seemed nice enough, and the rate was oddly much lower than any company I had called, including brokers, esp for the area I live in and the car I drive. However, when asked if he could send me a copy of the quote detailing the premium along with the principle amount I would be paying for each type of coverage, he stated,

"Sorry, we can't do that. You need to sign up first, then we'll send you all the paperwork to review."

Shouldn't you send me everything first so I can REVIEW it and THEN sign off on the documents? Why would anyone sign up for insurance first and then look over the documents? That makes NO sense! Even with the lowest premium, their conduct of business seemed odd and when I inquired with another company, they said that what they asked of me was ILLEGAL!

I felt the agent rushed me just to sign me up.
Needless to say, I had to go with the 2nd best option I had.