The Personal Insurance Auto Insurance Reviews

We have been waiting for the settlement for more than 2 weeks since we claimed the accident. I was hit by the other party from behind on the tire. Since it's not safe to drive the vehicle anymore, we have been asking the adjuster many times in two weeks and keep on being told to wait for the other insurance company confirmation. We are frustrated and don't want to be their customers anymore.

I think they hire complete idiots. Let's assign you a Claims adjuster that DOESN'T call you or even call you back after 5 attempts. Oh wait, let me WORK FOR YOU and not the other way around. What kind of insurance company makes their clients chase them around for assistance? Am I on some strange planet where customer service is non-existent? One more thing...oh let's have your car towed to a Speedy Auto Glass that doesn't actually do glass repair. I'm simply annoyed. I am switching. Don't bother with THE PERSONAL - unless you wanna deal with idiots and spend half your day chasing them around.

Worst experience ever with having a claim, my adjuster spent more time out of the office, never returned phone calls, didn’t follow up! And because of this I have a storage balance of over 5000, did the BBB and looking into a lawsuit! Asked for supervisor/ manager to call me back and nothing! But you bet they take my payments out each and every month! The Personal is a scam! And I have started to look for new insurance!

A co-worker passenger left a dent in my door. I got all of her information, took pictures myself, started a claim against the co-worker. I had a terrible time with my claim. I had to fight with The Personal to not accept the poor work of the co-worker's insurance company. I essentially became an employee of The Personal forcing them to do their work. I elevated the claim, and with another set of pictures and a second inspection of the co-worker's car, the other insurance company finally accepted fault. This experience left me stressed, upset, in tears, and fuming mad. My insurance rates have doubled as well. I am DONE and going elsewhere!

No first accident forgiveness, very impersonal when dealing with claims. They send a lot of automated and confusing emails. My deductible was $250.00, when I went to pay it, the actual charge was $562.00 and their customer service had no idea why and the customer service couldn't tell me how much my rate would go up by when my renewal came up since I had an accident.

Difficult to deal with
Auto claim from Oct 2017 still not resolved.
I was rear-ended while sitting at a light. Minor damage but they say it is a write-off and want to pay squat. I'm willing to take what they offer and pay the balance to repair it as my vehicle is in A1 shape. No no no, it is a Mexican standoff and now my claims advisor email is no longer valid.
Vehicle sitting not repaired for over 3 months and still paying premiums for nothing.
Cheap rates, just don't ever make a claim

I recently went through a claim experience with The Personal. It was terrible -- frustrating, disappointing, aggravating, time-consuming. None of the claims adjustors could answer my questions, such as who was at fault (I know I wasn't at fault, but TP got it wrong, like everything else they do) and how long I would be covered for a rental car. (I had to get this info from the car rental agency. The Personal only covers $500 for a rental, no matter how long it will take to fix your car, which in my case was a little over a month. TP also doesn't cover collision coverage on a rental car -- the customer has to pay for that.) Not once in four weeks was I able to reach my assigned adjustor by phone -- I kept getting her answering machine. None of my calls were returned. Customer service is non-existent with this company. Even three weeks after the accident (I was hit head-on by a woman who cut a corner) no one at TP had gotten in contact with the other driver's insurance company!

The Personal doesn't let you choose which body shop to use to repair your car. They choose, and they choose the cheapest shop available. (The body shop kept my car outdoors for a month in winter. They didn't even clean off the two feet of snow that collected on it; I had to do that myself.)

I must admit I chose TP auto insurance because it gave me the lowest price quote. Well, this is one of those instances where you get what you pay for. I have since cancelled my policy with them and went with a more reputable company. Any money I did save up front with TP all went out the window as a result of paying for a rental car for three weeks and a large deductible. Judging by the number of negative reviews, atrocious customer service is the norm rather than the exception with this company.

I am adding my observations of The Personal Insurance company for benefits to others. My vehicle was hit early morning and Police woke up us. The vehicle was hit from the back left side and it hit the back of a vehicle parked in front of it. My vehicle bounced back and its front right wheel was on the curb. The impact was very severe. The insurance company took the vehicle and told me that they will get the vehicle repaired. They provided me with a rental vehicle. They told that the vehicle will be fixed within three weeks. It took two months to get the repair done. The cost of repair was more than I bought the vehicle. They handed over the vehicle and after driving within shop parking lot we noticed that the front LCD panel was dark and back camera was not showing up. Asked manager about this. He told he did not touch it. He told he got a check from the dealer and we went there. They found wiring is damaged and that burnt the camera. After that we noticed the right side wheel was making noise, Parking Assistance light is flickering, right passenger door malfunctioning, front side bodywork was poor and some sections were left loose. We started complaining through email and leaving telephone messages for the claim agent but he did not reply until after 19days when they arranged the third party for inspection. They fixed some and the insurance representatives pretended these are wear&tear. My vehicle was fine, nothing was wrong before the accident. Now I have spent around $2000. That is white elephant now for me. I want to let you know never get repairs through insurance dealer. I asked dealer why you handed over safety risk vehicle to me and why you ignored these obvious signs you did observe which we are showing you. He says your insurance did not show the actual picture of this vehicle, so he did not check the complete vehicle. Insurance just told them to check apparent damage and hand over the vehicle. The insurance instead of protecting your rights just drains the money for others.