The Personal Insurance Auto Insurance Reviews

I would give 0 stars if I could. I have been insured with The Personal for 4 years now and they increased my rate by 27%/$40 per month because of a minor speeding ticket I received 2.5 years ago (first and only conviction). When I called to find out why the increase was so steep, the broker actually told me I should be grateful that the ticket was only discovered now and began listing a number of factors as to why else my premium increased. The most ridiculous one was that because I drive such a common vehicle and there are many of them on the road; there's a higher % chance that the same make & model would be involved in an accident. I shopped for better rates and found 2 companies offering a cheaper rate than I am currently paying (Costco & Sonnet). When I called The Personal to see if they could match my quote they said "No." and offered absolutely nothing to keep me as a customer. Absolutely terrible customer service, especially towards a loyal customer.

TERRIBLE! Customer Service experience over the phone. The guy I talked to was very rude over the phone and didn’t even make sense of what he was saying. I did a modification on my auto insurance a month ago. I added my Mercedes and removed Nissan Sentra from my auto insurance. I was paying 136/month for Nissan Sentra and a month ago they said if I have both of vehicle on insurance, I would pay 340/month but I just went with only Mercedes for 283/month. A month later now when I called back to add my Sentra onto the insurance, the guy said they would charge me 405/month for both vehicles. He raised the price of my insurance by $65/month just in a month. When I asked him to talk to a manager and the response was “there are no managers working on Saturday and I need to call back on Monday" which is ridiculous. Terrible experience!!!

I have been with The Personal since 2008, (for my 2001 used Cav I was paying $190) I had purchased a new vehicle in 2014 and because I was financing I needed full coverage and replacement coverage. I was paying $200 a month. I thought that was pretty standard, however over this year my insurance went up to $224, which I didn't think anything of because it just came out, but I had to call them in regards to them lowering my insurance. They told me they could go as low as $210 if I got rid of the replacement coverage, so I asked why I got a quote online they were saying much less (I know it is just a quote, however, they were quoting $117 with no discounts). I have never had a claim or accident since I got my licence in 2008, nor have I had any tickets in the last 5 years to warrant my increase in the insurance. The woman on the phone was very rude as I tried to have her explain to me why she can't lower my insurance rate, even with lower coverage. She told me $210 is as low as it'll get for my insurance and good luck finding somewhere else that is lower, and that it wouldn't be smart to cancel. I cancelled my insurance policy with her right then, effective March 1st and she tells me on top of the cancellation charge I will have to pay for March... um, no, I do not. I understand that $210 might be low for some people but I am now with a company who gives me the coverage I need for $90 a month. I would have responded better had the woman on the phone tried to help me and offer me a reason for my payments being so high and why they had increased my payments over the last year for no reason, and if she was willing to work with me for a policy that fit my budget or at least tried to offer me some help. Overall so rude and unhelpful, especially as I have never had to make a claim for anything since I've been with them, you would think having a clean driving record since 2008 when I was 16 my payments could be lowered, and if I was missing something in regards to my driving record, I would have appreciated a reason as to why they couldn't lower it.

I have been a customer at The Personal insurance company for 4 years. I never had an accident or any kind of tickets and never claimed for anything regarding my vehicle. According to other insurance companies, I am a 6 start driver with 15 years of driving experience. I just noticed that The Personal company decided to increase my monthly payment by 30$ a month for no reason. Signing the renewal is now paperless and I didn't check the email that they sent me last month for renewal or I would never renewed my contact with this company again.

TERRIBLE customer service and prices. Stay away!!! Tried to switch my home insurance over as I was paying significantly more than other companies were offering, plus had lower coverage with The Personal. Was told that I can’t switch 'cause they changed companies and if I did, my auto insurance would significantly go up. Absolutely terrible experience with this company. Nothing the person on the phone was telling me was making any sense as compared to letters I had gotten in the main etc. from this company.

It took two days to add a second vehicle to my policy. I have them everything short of my DNA. Very bad experience. I'm going to be looking for another insurance company. The insurance goes up in price and the quality goes way down.

I've been with the Personal for the last 11 years. No changes in address, no claims, nothing...and suddenly this year JUST a 10% increase in my premium ...of course with some lame reasons...they have to pay claims because there are a lot of distracted drivers on the roads ...and so on...I don't remember me as being a part of the сompany profit and loss sharing... This has to STOP... One star rating is a little too much ..but I cannot put 0 or go in minus...

I was happy until there was a claim. I was unlucky to have two back to back incidents and opened my eyes to how big of a scam artists these guys are. They lie, they don't want to pay, constant battle. As soon as these claims are closed, I am switching. Don't fall for their cheap rates.

I have been insured with the Personal for about 20 years. I was always extremely happy with their service until recently and have had 2 bad experiences just in the past year that have made me seriously think of looking elsewhere. First, my husband was considering purchasing a new vehicle and cost was a real issue. We contacted the Personal and were quite happy with the amount they quoted us and this was literally the deciding factor in purchasing the car. Fast forward 4 months to our policy renewal and the premium has increased by $100 a month with no changes in the policy. The second issue is with our homeowner's policy. We had damage to our roof after a windstorm in May. Their contractor took almost 3 weeks to tarp our roof after not showing up twice when they were supposed to. It was like pulling teeth to get a copy of their quote for the damage and the copy I was sent from the Personal is more than $400 less than the quote I was given by their contractor. The claims adjuster paid out the claim at an even lower amount and when questioned, he says that their “review” team must have determined that some of the repairs are not required but cannot give me details. It is now August and still have a tarp on the roof and repeated emails and voice messages to the claims adjuster, over the past 4 weeks have had no response. Not impressed to say the least!

If you don't want to waste your money, go to a different insurance company. They have poor customer service and worst service. You file a claim they will ignore and won't even bother to defend their own clients. If you're looking for a CHEAP and IRRESPONSIBLE INSURANCE, GO WITH WESTERN DIRECT/THE PERSONAL INSURANCE.