The Personal Insurance Auto Insurance Reviews

Worst experience ever! with the company for over 15 years, wife had no fault accident, the adjuster treated us like we are the one to be blamed, and they doesn't even want to payout, all in all it was a painful experience, switched insurance right after, cannot deal with this kind of company, stay away!!!!!!!

Don't ever get your insurance with them. They will rip you off as much as they can. I changed my address and they charged me 100$ monthly, while another insurance company would charge me exactly 100$ less. Then if you try to cancel with them, they will charge you 500$, in other words, you'll be stuck with them and they will laugh at you. They are the legal robbers.

I was returning a leased car after 3 years on July 25th 2016. On July 10th I emailed The Personal to let them know. They replied telling me I had to phone them with this information!!! I phoned them and was asked what I would be replacing the vehicle with. I said I didn't know yet. That was an issue. The girl told me that once they cancelled the policy all of my good driving record would be eliminated and when I wanted a policy again (even in a week or two) I would have to be insured as a new driver, losing my excellent driving record of no accidents and no tickets in over a million km. I suggested therefore they could stick there Insurance company where the sun doesn't shine. A week later I received a call from the same agent who told me they had reviewed my policy and would like to offer insurance on my replacement vehicle after all, with my good driving benefits in place. I told her I had looked at a vehicle and would advise in a week or so when I had decided to purchase. On July 19 I purchased a minivan in London and arranged to have it certified etc. and pick it up in London when I returned my Smart Car and on the 20th I called The Personal and let them have some details of my change. On the 25th after dropping off the Smart Car I picked up the minivan and called the agent with the specifics. By email I received confirmation of insurance and subsequently a policy in the mail. A month later I received another policy from The Personal for the Smart Car which I no longer had, together with a list of the payments they planned to charge my bank for this policy.
By the way, don't waste your time putting one of those Ajusto devices in your car to save on insurance. They don't work. My Smart car was garaged each winter and when I checked on line it was driving erratically all over Ontario, then when I was advised I had saved 15 or 20% for my safe driving, there were zero savings. When I asked where the savings were I was told they were absorbed into the total price and in fact every year with these 15 or 20% savings my insurance went up by 15 or 20%. Just a bunch of swindlers encouraged by our Ontario Government to cheat the taxpayers. Sadly I have absolutely nothing to say "good" about The Personal.

I decided to sign up my motorcycle insurance with this company allthough previously I had a bad experience with them for my car insurance where they messed up my drivers license and birth date and charged me one premium and then upon renewal it went up. I thought I'd give them a second chance however this was a MISTAKE!!

Any way getting back to this story I bought my bike in may of 2015 and decided to insure it with the personal being the best rate I could find. after the riding season was done (oct 2015) I sold my bike and wanted to cancel my insurance however they told me there would be no cancellation fee. However when I went to cancel they told me that I have to pay $500. I asked for what they told me its to pay off portion of the premium due to seasonal.

I WILL NEVER BE INSURING WITH THIS COMPANY EVER AGAIN DO NOT INSURE WITH THEM THEY ARE A SCAM.