Great insurance for engineers
by Robert Costenaro, Eng. on Nov 27, 2020
5 out of 5 stars
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Courteous, clear, speedy claim processing and attentive to my needs. Friendly and patient customer service whenever I had to call.
This company is terrible. I would highly recommend you LOOK ELSEWHERE! They are completely inept and plain RUDE. While trying to get some answers about a claim filed over 6 months ago, I was put on an extraordinarily long hold, passed over to an agent who was unaware of the day of the week, put on another hold and then passed over to another agent who was eager to start that process all over again. They DO NOT respect their client's time and must be taught a lesson in business value! They also stumble over facts and misrepresent details and are very ill-informed thus wasting more time. Then, on top of all that, they hang up on me and now I am on hold for another 1.5 hours. As I said, overpriced, under-serviced with NO CLUE as to the value of customer's time! STAY AWAY!
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I left my old insurance company in December 2019 for home and auto. Saved 30% combined on both insurance coverages. The old company tries to match and said I was a valued customer (30 years) but couldn't match. Great customer service to set up an account. I had a hit and run claim from a parking lot scrub on bumper 2 months after setting up a new account. Easy to contact the claims department and courteous and they sent out an adjuster to my home! I told them the body shop I wanted to use that I liked from past experience and they set it up and I got a cheque in the mail to pay the repair costs. I pay the deductible. They also called and walked me through how to set up my on-line account! So far service has been grand.
Had great service from Marie-Pier over multiple times cars & buildings. Great for engineers in OIQ and Genium360. I wouldn't listen to those other negative reviews. Always haters in the world.
On the other hand TD Meloche Monnex has dropped the ball. I was 25 years with them and you just cannot get through to them. I'm out as soon as my renewal dates are up to switch over the rest of by business.