Run now, while you still can!
by Displeased, soon to be ex-customer on Aug 4, 2020
1 out of 5 stars
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I got a quote for my car from their website and indicated myself as a non-group general customer. On the quote clearly mentioned: " This quote doesn’t include savings you may be eligible for through your employer, professional association, union and/or credit union." Their customer service raised my quote $90 more because I was not part of any group or association and their management excuse was "on the below of the email, it mentioned the quote is not guaranteed." They are not reliable and their system is not accurate. They address their pricing on reasons are not valid and reasonable. Happy I didn't start with them. I am sure, later they will raise their price for other excises as well. Don't even try or waste your time.
I left my old insurance company in December 2019 for home and auto. Saved 30% combined on both insurance coverages. The old company tries to match and said I was a valued customer (30 years) but couldn't match. Great customer service to set up an account. I had a hit and run claim from a parking lot scrub on bumper 2 months after setting up a new account. Easy to contact the claims department and courteous and they sent out an adjuster to my home! I told them the body shop I wanted to use that I liked from past experience and they set it up and I got a cheque in the mail to pay the repair costs. I pay the deductible. They also called and walked me through how to set up my on-line account! So far service has been grand.
This company is terrible. I would highly recommend you LOOK ELSEWHERE! They are completely inept and plain RUDE. While trying to get some answers about a claim filed over 6 months ago, I was put on an extraordinarily long hold, passed over to an agent who was unaware of the day of the week, put on another hold and then passed over to another agent who was eager to start that process all over again. They DO NOT respect their client's time and must be taught a lesson in business value! They also stumble over facts and misrepresent details and are very ill-informed thus wasting more time. Then, on top of all that, they hang up on me and now I am on hold for another 1.5 hours. As I said, overpriced, under-serviced with NO CLUE as to the value of customer's time! STAY AWAY!