The Personal Insurance Auto Insurance Reviews

Sons car was stolen and they haven't even answered to talk about his claim in over 2 weeks. Do not use them.

I’ve been with The Personal for over 10 years. Initially everything was really well and prices were unbeatable. In the last few years, prices have skyrocketed (I know this is the case for most insurance companies), however, their service has declined exponentially. I put in a claim and they took well over a month to assist me (was almost impossible to get a hold of their staff and management is nowhere to be found). I realized why they are much cheaper… They don’t actually assist their clients. They also sent me to their approved shop which tried (twice) to get me to proceed with work without being cleared by the claims advisor. Although they may be cheaper, I highly recommend staying away from this company as the process is stressful and they are not willing to assist honest people.

Don't usually leave reviews, but this time I had to. Absolutely no regard for people's time or money, worst claim I have ever had no exaggeration. Paying for my services for 5 vehicles/units monthly, have contacted several times for last 3 weeks to receive copies. Still haven't received, don't waste your time. Worst insurance company and that's saying something considering there are several.

No one follow up with me claiming the settlement with the other insurance company from a car accident and made me missed the 2 years claim! Not recommended!

I have had a claim with the Personal and I don't think it could have been handled worse. I emailed them every day for two weeks and they did not get back to me.

Claims are stressful, the least they can do is be responsive.

Every time you call to make any type of change you are on hold for well over 2 hours. They don't have a callback option or online chat either so there's no other option. Don't bother.