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The Personal Insurance Auto Insurance Reviews

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(197 reviews)
The Personal Insurance
1.6 out of 5 stars:
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No customer loyalty

by John5 on Aug 2, 2024
3 out of 5 stars

I've been a customer for a long time now and have never made a claim on my home insurance. Given this fact, I was shocked to discover that any claim I make will result in a 15 - 20% increase in my insurance premiums. I asked them why this was and got the typical excuses, like "insurance fraud is driving prices up". Desjardins owns The Personal and posted a $855 million profit last quarter. The Personal's pricing policies are driven by nothing more than insatiable corporate greed. The rates are competitive as long as you don't make a claim. But as soon as you do, even a small claim, the premiums skyrocket.

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Very Disappointing.

by Old Red on Sep 20, 2023
2 out of 5 stars

I made a small claim on my house insurance after the recent ice storm (spring 2023) for damage to the shed. Processing was fast and on-line. Just recently got the renewal policy for the house insurance and the premium has gone up $550 plus taxes. They will not entertain any changes to the premiums unless I increase the deductible to $1,000 (for everything) which reduces the annual premium by $88. BTW: I have two cars; trailer and two houses with The Personal. That will change. I am onto comparison shopping. Have been with The Personal for over thirty years. So much for that.

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