The Personal Insurance Auto Insurance Reviews

I have been a customer of the Personal Insurance company for almost a decade now. I am a member of the Canadian Armed Forces (CAF), and this insurance company advertises itself to the CAF community that it takes extra care of the CAF members. I put in a claim for a car accident and after a week it was still radio silence from the claim adjuster. Every time I called the claim adjuster I got a voicemail that she would call back and she never does.

The premium is always up for no reason even if you don't have any claim. If you have a claim, then it's even worse.

The Personal insurance seemed like a fairly priced insurance company. The over the phone experience was pleasant when I bought my policy.

When I signed up the representative offered me the depreciated value insurance and wasnt too expensive and so I opted in. When I made a claim the rep was very reassuring since I was pretty shocked over the experience.

When I needed to replace the whole vehicle the company said that I was never eligible for my Depreciated Value Insurance because my vehicle was purchased as a used vehicle that had only 13000 km on it. To qualify it needs to be a brand new vehicle or it needs 12000 km on it. For the difference of 1000 km they were going to disqualify my benefit.

They offered me 16000 for the vehicle when the vehicle had 19500 left to pay for the vehicle. I had to fight not only for the money but also we had the constant fight to get ahold of eachother. After winning my arguement they honoured the Depreciated Value Insurance I purchased and gave me 19000 after deductible of 500 was paid. Which I took before they changed their minds.

After this claim I cancelled the policy but that didnt stop them for starting a new policy without my permission and charging me 400 some a month straight out of my account. I got my money back but seriously after this experience the headaches arent worth it. Im with Belair Direct and have no issues. Save yourself the trouble and pass by this insurance company.

It has been hard to get to my actual adjuster.... many people step forward claiming to be from the insurance Co but are really subs or vendors the Insurance Co would like you to deal with. Once I twigged to this... and started speaking directly with my adjuster... promises began being made re appointments that were not lived up to. When I ask to speak with a supervisor I was told "paperwork has been initiated to have a supervisor contact you".... one week later and I'm still waiting. I don't think the Personal is the way to go if you like responsiveness in a service provider.