TD First Class Travel VISA Infinite Card Consumer Reviews

TD Visa provides 21 days free travel insurance. Sounds great; however, their underwriter is Allianz Global Assistance. We had a simple claim for a lab test and prescription in the USA. We paid the prescription and the lab fee was direct billing. We received the runaround for 6 months - I paid both bills after 3 months but kept on pursuing the insurance just to see how bad they were. They have asked for 4 different letters from the lab for billing. All looking for information already provided e.g. "We require the Provider's name and designation to process", "We require a Federal Tax ID number to process". It was a good thing, it wasn't something major or I would be footing the bill.

Terrible card. I initially got this card to use for travel... because who doesn't like a credit card points vacation! Firstly, I accumulated such a little amount of points over a 2 year period. I make more money than the average person in Alberta and use my card for all purchases. I went to Europe right after I received the card and booked plenty of accommodations through Expedia, but I did not use the "expedia for TD" website, therefore I was not awarded my triple points (I even called customer service twice). Not using the right website was my fault, but the time it takes to get points is embarrassing. I switched to the Westjet card and in 4 months I already have half of the expedia dollars I did after 2 years. Second point, expedia is just awful. If you like paying full price and sometimes more, use expedia. They are terribly expensive for everything. I like to spend my money wisely and get the best deal, but expedia is a constant let down. I'm in SE Asia currently and have constantly been using Agoda, expedia is often twice as much. Lastly, the website for the TD rewards is horrific. Website is easy to use, but it only works half of the time and when it does work it's like you're using dial-up internet from 1999. Oh, and the online mall full of items that you'll never be able to afford. The financial advisor at TD recommends this card to me so much. I couldn't believe how much she said her family loved it.... good get. Seriously, skip this card.

I booked a flight with them last week and then immediately realized that I needed to add my middle name to the booking as this was in my passport. I asked the airline carriers to inquire if the addition can be made and they all agreed to make the change but Expedia for TD need to make the request. After many phone holds and back-and-forth, they still insisted that the airlines are incorrect and refused to help me. Instead, they told me that the only way to resolve this is for me to cancel my initial booking and then re-book again. Of course, prices have already changed because it took them a week to figure this all out and obviously a penalty was also charged. More than $300 lost for a few letters added. I will never book through Expedia for TD again.

This is one time that I wish I would have booked directly with the travel carrier or go through a travel agent. Expedia for TD's customer service is the worst I've ever experienced. I will definitely be getting rid of this card as soon as I use up my dollars. Trying to cancel my trip right now... leaving on Tuesday and haven't been able to get through for 3 DAYS. I get cut off after in cue for 3 hours. I've been cut off at least 20 times now. Not impressed Expedia for TD... Anyone thinking of getting this card... think again... better ones out there!

I booked and paid for an all-inclusive vacation. It was charged to my account and I received an email confirming the itinerary number. Now I need to see the possibilities of cancelling or rescheduling due to the Coronavirus. When I call the support line it asks for the itinerary number or linked phone number... it doesn't recognize neither and says that they can't find it in their system. When I look up my account on the website to see if it can be solved through there it says that I have no trips booked. I have been calling 20 days straight more than 25 times a day (many times on hold for 2 hours until I am disconnected). I have tried to connect on the chat line over 40 times, where I stay waiting for over 35 minutes and getting disconnected. I have sent various emails that haven't been replied. My trip is in a couple of days and there is practically no way I can contact these people! And the best part is... when I dial the option to plan (buy) a trip.. they answer in less than 1 minute! If I explain my situation and ask if I can put my mind at ease if the trip day comes and ı still can't talk to customer service... they simply say that they have no idea. I am extremely disappointed with their service.

When I signed up for this card it was a very good way to accumulate travel points. Over the years the card is not living up to promised expectations. I recently tried to book a trip through Expedia for TD. After the long wait and finally speaking to an agent who after several attempts was not able to find the trip package we wanted (All the major travel companies were able to find it; AC, Westjet and Transat) they realized it was a resort in Cuba and they could not book it. I found this very unusual! I ended up booking the trip through Air Transat and contacted Visa to reimburse me for the $ points in my account. My statement later showed they reimburse me 75% of the $s because I did not book it through Expedia for TD. I have two issues with this. First, If Expedia for TD was not able to provide a trip that was advertised with a major competitor, they always credited the client with the full value of the points and $ if TD Visa card was used to book the trip. This was what the card was based on from the very start of the program. Second, I later found out that "TD for Expedia" is a USA based company and they are not able to book trips to Cuba! Why is a Canadian bank offering a personalized service for Canadians using a USA company to book holidays?? Although my Aero plan card has some issues the points system seems to be better. Moving forward, I think I will use this card or another for future trips.

Awful customer service. They redeemed half my points and I didn't even book a trip! I called to inquire about a vacation package and somehow half my points were gone. After 3 hours of back and forth from Expedia and TD reward, they still couldn't figure out why my points were missing. Worst travel card ever.

Booked a trip for one of my employees using TD Expedia. He made it to Tunisia but when checking in for the return portion the ticket was not accepted. After talking to Expedia they said it was the airline's problem and to contact them. We contacted the airline and they said we have to deal with Expedia. After going back and forth with them it cost me an EXTRA $3850.00 to get him back to Montreal. TD for Expedia is the worst!

The deals might seem great online, assuming everything goes smoothly. However, if you run into issues like being charged for greater than the quote, you will not get any customer service. The company's motto is that they strive for perfection. But they have absolutely no idea what perfection is. Be prepared to be put on hold for up to 1.5 hours with no resolution. They are extremely nice but very incompetent. The problem is that they have no clout or decision power with their travel partners. So they will collect your money but the travel partners can charge or do anything they want. Go with Expedia or any other booking sites. Stay away from Expedia for TD. The few dollars of savings is not worth the hassle if you're charged more than the quote.

I booked my flights to Thailand through TD for Expedia no problem. Received a bunch of bonus points as well which was wonderful. I realized afterwards that I spelled my Partners name incorrectly. I called the airline and they advised since we booked through a travel site, we will have to call Expedia to make the correction. I have called every day this week and every single time the person says "sure we can help but our system is updating right now so please call back in an hour." My partner has since called them back 2 hours later and the following day TWICE and they are STILL saying they can't do it because of system updates. It has been 4 consecutive days now of this. When I asked for an email address they said: "no, sorry, it has to be through the phone." No customer service AT ALL.