TD First Class Travel VISA Infinite Card Consumer Reviews

They book the flight and then make an invalid change in flight. Moreover, don’t take responsibility either… first time and worst experience ever… not recommended
I wish I can escalate the situation to Expedia higher authorities…

If you want this credit card thinking the TD points would work great with Expedia for TD, you are wrong! Expedia for TD is the worst travel agent you will ever find on earth if you want to change/cancel anything you've booked even though you paid more to select the "Fully Refundable" Option. Unless you don't mind spending hours on the call with them.
I've had multiple experiences with Expedia for TD that I need to make a change to my flight long before the departure and it will take them forever to handle the request and eventually you would have to give up. Meanwhile, my friends with the exact same tickets booked from the airline or other travel agent would be able to make an instant change after 1 single call.
I will cancel my credit card!

Expedia for TD is the worst travel agent. I have a ticket booked with them which they have made impossible to get help on. First, they are not a travel agent. A trace agent is somebody that can help you plan a travel. Expedia for TD does the opposite. It spoils your travel plan.
I have a time-sensitive case escalated with the corporate office and it has taken them forever to even email me.
Do they keep emailing me the same thing that they cannot find the call recording which I don’t see how is it my problem?
Never booking anything with them again!

I have never spent more times on the phone and inconvenience in person that getting this card from TD.

Every other credit card I have used as been easy to set up online. TD forces you to go in person to a branch to get another "access" card to access the online features of the card and you still have to call someone on the phone separately.

To use the reward features on the Expedia for TD website, usually you have to speak to the agent if you try and book a certain flight or get a feature that would be easy to use normally if you purchased the tickets on your own.

The lack of features such as airport lounge and low rewards/dollar spent does not make up for the $120 per year user fee to buy this card. What a mistake.

I did a redemption on my TD rewards points last June 10, up to his point my order (merchandise) haven't moved from there so-called warehouse. Keep following up and agents keep telling a different version of the expected arrival of the merchandise. So disappointed to the point the I just ask them to cancel it. There TD rewards point system seems to be just a joke. Cannot believe it.

I booked with Expedia for TD flight to BC. Cancelled well within the 24 hr requirement for a full refund. Then the total stress began. First, they basically pushed all responsibility into the air carrier. Just horrible, I even read out their policy listed on the Expedia for TD to no avail. I will not make this mistake of booking with them again.

This is one time that I wish I would have booked directly with the travel carrier or go through a travel agent. Expedia for TD's customer service is the worst I've ever experienced. I will definitely be getting rid of this card as soon as I use up my dollars. Trying to cancel my trip right now... leaving on Tuesday and haven't been able to get through for 3 DAYS. I get cut off after in cue for 3 hours. I've been cut off at least 20 times now. Not impressed Expedia for TD... Anyone thinking of getting this card... think again... better ones out there!

I booked and paid for an all-inclusive vacation. It was charged to my account and I received an email confirming the itinerary number. Now I need to see the possibilities of cancelling or rescheduling due to the Coronavirus. When I call the support line it asks for the itinerary number or linked phone number... it doesn't recognize neither and says that they can't find it in their system. When I look up my account on the website to see if it can be solved through there it says that I have no trips booked. I have been calling 20 days straight more than 25 times a day (many times on hold for 2 hours until I am disconnected). I have tried to connect on the chat line over 40 times, where I stay waiting for over 35 minutes and getting disconnected. I have sent various emails that haven't been replied. My trip is in a couple of days and there is practically no way I can contact these people! And the best part is... when I dial the option to plan (buy) a trip.. they answer in less than 1 minute! If I explain my situation and ask if I can put my mind at ease if the trip day comes and ı still can't talk to customer service... they simply say that they have no idea. I am extremely disappointed with their service.

When I signed up for this card it was a very good way to accumulate travel points. Over the years the card is not living up to promised expectations. I recently tried to book a trip through Expedia for TD. After the long wait and finally speaking to an agent who after several attempts was not able to find the trip package we wanted (All the major travel companies were able to find it; AC, Westjet and Transat) they realized it was a resort in Cuba and they could not book it. I found this very unusual! I ended up booking the trip through Air Transat and contacted Visa to reimburse me for the $ points in my account. My statement later showed they reimburse me 75% of the $s because I did not book it through Expedia for TD. I have two issues with this. First, If Expedia for TD was not able to provide a trip that was advertised with a major competitor, they always credited the client with the full value of the points and $ if TD Visa card was used to book the trip. This was what the card was based on from the very start of the program. Second, I later found out that "TD for Expedia" is a USA based company and they are not able to book trips to Cuba! Why is a Canadian bank offering a personalized service for Canadians using a USA company to book holidays?? Although my Aero plan card has some issues the points system seems to be better. Moving forward, I think I will use this card or another for future trips.

Awful customer service. They redeemed half my points and I didn't even book a trip! I called to inquire about a vacation package and somehow half my points were gone. After 3 hours of back and forth from Expedia and TD reward, they still couldn't figure out why my points were missing. Worst travel card ever.