Credit Card Reviews
RBC VISA Infinite Avion Consumer Reviews
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(71 reviews)
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Account Changes (1)
Agent/rep attitude (6)
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Claim - adjuster (1)
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Insurance: Flight Delay (1)
Interact. Voice Response (2)
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Phone wait times (19)
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Rewards (8)
Rewards and Redemption (2)
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Security & Fraud Detection (3)
Travel (4)
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Website experience (2)
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Husband and I registered separate Avion cards at the same time. One of the very common promotions was 1st year annual fee waived. I got charged $120 annual fee the 1st time. When I called into customer service to inquire about it, they assured me that the fee will be reversed at the 1st year anniversary. I was reassured this on 2 separate occasions. After 1 year, instead of reversing the fees, they charged me another $120 and said the previous 120 charge is too late to be reversed even though they were the ones who told me to wait 1 year!! Complete scam!
I have waited over 6 hours so far to dispute a charge. There was an initial call approximately 10 days ago, which was 3-4 hours of waiting and I asked for a more direct number to call after the 15-day waiting period was up. It was the wrong number so I spent another 2 hours only to be told I have to call back today. Now it's been 3 hours and holding as I write.
I do not have a day to waste, simply dispute a charge by a disreputable online business.