RBC VISA Infinite Avion Consumer Reviews

I have booked through Avion for at least 15 years. Since Covid it seems that the people answering their phones are simply order takers, not actual travel advisors. They don't understand the complexities of air tickets, routings, changes, cancellations etc. It's so frustrating that it requires about 10 calls to try and fix a simple schedule change, and even then there is no guarantee that it gets done. RBC - you are seriously annoying some of your best clients by not having properly trained advisors to deal with simple or complex requests. Even though I have almost 1 Million points I am very leery to use them because I don't have time to deal with Avion if there are any issues. I'm very tempted to change my credit card as this is not working. I've lost so much time and money on Avion airline bookings as it's easier to walk away than to keep calling, being put on hold, explaining the situation, on hold again, further discussing the issue, on hold again, and then being cut off. Even though the Avion person has my number I've never once had a call back after I've been cut off. This is unacceptable!

Tried to do a business transaction for $5.99 got a card rejected message. Called customer service, talked to a robot to give my card number, waited 20 minutes on hold, spoke to an agent that could not handle corporate questions, was transferred and now waiting again it's been 20 more minutes on hold and counting. How about hiring more staff with the obscene amount of money you make?

I called to figure out why my bill was so high, come to find out, they took me off the paper bill and I never paid for 4 months. Then, I call and they didn't listen kept telling me... He'll tell me my balance then, next guy blamed me for not remembering to pay! I said I wanted to cancel, they kept me on hold so long, I hung up. What a horrible service. This will affect my credit no doubt, I am so disappointed I have 17k points, he offered a flight..... really.