Terrible customer service
by fed up on Oct 15, 2020
1 out of 5 stars
Credit Card Reviews
RBC VISA Infinite Avion Consumer Reviews
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(71 reviews)
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They should call it the Disservice Department. At least those that call in will know what to expect. Called in the past had a similar experience recently. I left just about everything but the kitchen sink to verify the account. VR was not picking up my voice, yet all questions were answered. Unbelievable! Told I was "lucky to receive the service I received" What! Cancelling this card. No customer should need to bear this nonsense. There are plenty of institutions that want my business.
Tried to do a business transaction for $5.99 got a card rejected message. Called customer service, talked to a robot to give my card number, waited 20 minutes on hold, spoke to an agent that could not handle corporate questions, was transferred and now waiting again it's been 20 more minutes on hold and counting. How about hiring more staff with the obscene amount of money you make?