RBC VISA Infinite Avion Consumer Reviews

After waiting 25 minutes (I now think I was very fortunate only 20 minutes) I finally spoke to someone. I wanted to claim a reward using my points. I didn't have enough points and was going to pay the balance with my credit card. Well, there was no option on that site to do that. The RBC person also couldn't figure out what the issue was. After another 15 minutes on hold, she said all I can do is have someone call me back. When asked when can I expect a call... She said within 10 days. What a joke? Not my first issue with Avion. This is my SECOND only ever dealing with the points rewards program and let me tell you this situation was a very minor one compared to the one years ago. But that's a whole different matter with not enough time to explain it here.

I obtained the card exclusively to be provided with travel health insurance. When I attempted to contact RBC to answer a few general questions, I was put on hold for over an hour. Exasperated, I finally gave up. I could not stand to hear “Your call is important to us” One more time!
RBC clearly only wants customers to go online. They do not wish to interact with clients directly. But not all my questions could be answered online. I will be cancelling this card when we return from our scheduled trip in April. Surely there are other products?

The biggest perk of the RBC Avion card is the travel 'perks'. However, if you need to interact with their team, you will be bitterly disappointed. Their online travel booking system is pre-historic and you are forced to call their "toll-free" number, which isn't toll-free if you are actually travelling. After spending hours on the phone with the high probability you will be disconnected, you will then get to talk to an agent who can't do anything other than what is on their screen. If the computer says no, then you will be stuck with having to change your plans to suit the RBC travel booking system. You have been warned!

I have been dealing with fraud on my card for almost a year now. I have had multiple transactions (all the same) made on my card and I have called in multiple times to dispute the charges made... But every time they wouldn't have a clue what I was talking about! I decided I was sick of it and cancelled and closed my card back in the summer. It is December now and my card was not closed like they said they were going to do and those same transactions that keep showing up on my card (a card I do not have because I closed it) are on my card again! Customer Service keeps juggling me around and no one still has a damn clue what I am talking about. I have been on the phone put on hold multiple times for over an hour and am still holding!!

After putting me on hold for 6 hours my call was disconnected! They never called me back even they said they do. I called again and waited for another two hours until they hung up on me. I called again and again and they did the same. I believe they just don't like to bother. They are not here to help but just get your money.

RBC Travel has sucked the very life out of me. Book thousands of dollars of Flights to Hawaii. I was told I would receive a confirmation in my email within four hours. Could then pick my seats. We paid for Premium seats and their availability is limited. No email. Nothing all day. The following morning I get on the phone with an agent. (They are working from home by the way) Put on hold in the "Supervisor Queue". Remember, they are at home and there is no Supervisor there. So I have now been on hold for 2 hours. In the meantime, I have just noticed my Visa Card credited with the amount debited yesterday for the flights. What the hell is going on. I have made hotel reservations, car rentals and inter Island flight reservations. But it seems RBC hasn't even booked my Flights to get there yet. I am beyond acrimonious. RBC has been my bank for over 40 years. We are nothing to them. Insignificant annoyances. I'm done with them.

You would think that with all the money banks make off of us by giving us non-existent interest on our savings, and charging us exorbitant fees if you don’t pay off your credit card monthly, they would have money to hire enough staff (who probably don’t earn that much) to answer phones when you need them. I waited an hour and a half to finally be transferred to another department that was closed. I am so sick of corporate greed!

My flight was cancelled and since paid through Avion airlines won't do anything.
I need to speak to Avion. I was on hold for 2.5 hrs day 1 without talking to anyone.
The Morning of day 2 was on hold for 75 min finally got a person but they weren't able to make changes to an existing booking so sent me to the service department. Now on hold for another 75 min and no response. Our re-scheduled flight leaves in 2 hours (24 hours after the original flight was to leave) and I need to make changes to the return portion but no service. It's ridiculous to have this poor of service in a market that is fluid and answers and changes need to be dealt with in a timely fashion. Not everyone can sit on hold all day waiting, nor should they have to.

Waited over 2 and 3 hours in two separate phones never got through had to give up😭

June 28 2021 called RBC Avion.
After listening for 110 minutes, without speaking with anyone my call was disconnected!
Called back 10 minutes later a CSR answered, ended up redirecting my call to Avion. (I was provided with the telephone # should I become disconnected again...)
At the time of composing this complaint, I have been on 'HOLD' for AN ADDITIONAL 78 minutes!!!!
Still on hold at the time of this submission
"ALL AGENTS ARE STILL ASSISTING OTHER CALLERS, YOUR CALL IS VERY IMPORTANT TO US, PLEASE REMAIN ON THE LINE FOR THE NEXT AVAILABLE AGENT"