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RBC VISA Infinite Avion Consumer Reviews

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(38 reviews)
RBC VISA Infinite Avion
2.2 out of 5 stars:
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Avion Travel wait times

by Todd on Aug 18, 2021
1.5 out of 5 stars

My flight was cancelled and since paid through Avion airlines won't do anything.
I need to speak to Avion. I was on hold for 2.5 hrs day 1 without talking to anyone.
The Morning of day 2 was on hold for 75 min finally got a person but they weren't able to make changes to an existing booking so sent me to the service department. Now on hold for another 75 min and no response. Our re-scheduled flight leaves in 2 hours (24 hours after the original flight was to leave) and I need to make changes to the return portion but no service. It's ridiculous to have this poor of service in a market that is fluid and answers and changes need to be dealt with in a timely fashion. Not everyone can sit on hold all day waiting, nor should they have to.

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Worst customer service

by reza on Oct 25, 2020
1 out of 5 stars

Booked pre covid in December 2019 for a vacation in May. Once lockdown was issued we followed their policy and filled out many forms and mailed it in. Followed up with them and customer service said we needed to do everything online. We then issued the claim online and they said it could take 15 weeks for them to process it. We waited patiently after the 15 weeks was up didn't hear anything. Called again and they said they were backlogged and will be calling us back in 10 business days. Nobody called, we then tried calling back to find out the claims department is not taking any more calls, had to speak to a sales representative who said he escalated it and we will hear from management in 48 hours. Has been 5 days and no one has reached out. Very frustrating to deal with, my advice is to avoid dealing with RBC, there are many other options to choose from with much better customer service. I understand that they are dealing with a lot of claims but have the common courtesy to call and update.

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insurance coverage useless

by D champagne on Aug 16, 2020
1 out of 5 stars

Trip cancellation insurance is useless, they have no intention of ever reimbursing anyone. Especially frustrating as they make you send them tons of paperwork and wait for months only to decline for some reason written in the very small print. Don’t even know why they even say they have this coverage.

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Scotiabank® Gold American Express® Card

Scotiabank® Gold American Express® Card

Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:

 

  • Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
  • Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
  • Earn 1 point for every $1 you spend on all other eligible everyday purchases
  • Complimentary Concierge Services 24/7
  • Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65

Get this card / Apply online

Best service

by Christopher Smith on Mar 23, 2020
4.5 out of 5 stars

Just had a wonderful experience with customer service, I was able to get my flights cancelled in time to use later on when the virus has calmed down globally. And they were even able to get me a refund on my hotel stay. It was well worth the wait on the phone to get through. For others that are trying to get through keep in mind that call times and wait times are gonna be long. Also, be nice to your agent as well you don't how many angry people that they are dealing with during the day. The girl I spoke to said that they were having on average 300 calls in queue. And that they were trying to clear them as quickly as possible. Travellers are aware and do not wait 24 hours to cancel your trip if you have a week of more to go. Do yourself a favour and protect yourself in the advance.

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Not answering our calls

by Stephane on Mar 14, 2020
1 out of 5 stars

We've had flights booked for this morning and due to the current situation with COVID-19, our family decided to stay home. We've been calling Avion's Customer Service since 12:30 PM yesterday to cancel our flights. No one picking up, "the person you are calling is unavailable". If you look at their website, calling is the ONLY way to contact their customer service. I went online to see if they've posted a message indicating that they weren't able to handle the volume of calls, etc.. NOTHING. You are left on your own. Tried to call the airline directly, but says to call travel provider (i.e. Avion) to cancel, not the airline. We are here this morning trying to call again. NOTHING. Here is what we were expecting: we understand that there are probably challenges answering every call coming their way lately, but they should leave a message on their phone line. Currently, no one picks up. Or as an option, put a message on social media outlining your issues. We are so mad right now with this lack of common sense... my wife and I seriously considering switching to another reward card.

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