Avion call Centre
by LiisaWilki on Feb 6, 2024
1 out of 5 stars
Credit Card Reviews
RBC VISA Infinite Avion Consumer Reviews
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(71 reviews)
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June 28 2021 called RBC Avion.
After listening for 110 minutes, without speaking with anyone my call was disconnected!
Called back 10 minutes later a CSR answered, ended up redirecting my call to Avion. (I was provided with the telephone # should I become disconnected again...)
At the time of composing this complaint, I have been on 'HOLD' for AN ADDITIONAL 78 minutes!!!!
Still on hold at the time of this submission
"ALL AGENTS ARE STILL ASSISTING OTHER CALLERS, YOUR CALL IS VERY IMPORTANT TO US, PLEASE REMAIN ON THE LINE FOR THE NEXT AVAILABLE AGENT"
Absolutely the worst Customer Service compared to any other booking agency. They have “lost” all my travel credits, refused to address the issue, have no supervisor or management department, hang up on customers, refuse to adhere to their own policies. So frustrating and a waste of time and money. Shame on RBC for allowing this type of point system to exist.