RBC VISA Infinite Avion Consumer Reviews

I am unable to book any travel with Avion points. This has been happening for a year. I even called customer service and they cannot book a flight with my points. All those points are wasted. DO NOT get this credit card. The scam is, they first hang up on you and pretend its a dropped call. The next scam is pretending they cannot book with your points. They offer a credit which is no where near the value of the points when used for travel. Total scam, I am surprised this has been allowed to continue for so long.

I have booked through Avion for at least 15 years. Since Covid it seems that the people answering their phones are simply order takers, not actual travel advisors. They don't understand the complexities of air tickets, routings, changes, cancellations etc. It's so frustrating that it requires about 10 calls to try and fix a simple schedule change, and even then there is no guarantee that it gets done. RBC - you are seriously annoying some of your best clients by not having properly trained advisors to deal with simple or complex requests. Even though I have almost 1 Million points I am very leery to use them because I don't have time to deal with Avion if there are any issues. I'm very tempted to change my credit card as this is not working. I've lost so much time and money on Avion airline bookings as it's easier to walk away than to keep calling, being put on hold, explaining the situation, on hold again, further discussing the issue, on hold again, and then being cut off. Even though the Avion person has my number I've never once had a call back after I've been cut off. This is unacceptable!

Had to rebook a flight with AC through Avion. I spent an hour on hold. I got an agent who took the information or we thought including our cell number and gave authorization for credit card charges. Then the call terminated. Waited 15 min for a callback.... none... I call Avion, waited 40 min and got another agent who patiently managed to make the booking as the previous agent had done nothing to make the changes .. when we checked our Visa she had made two charges on our card .. that's a problem. Once we completed the transaction .. the supervisor for Avion through the agent said we needed to email her and send the credit card statement. I told her she failed to maintain proper oversight and we're gonna deal with RBC fraud to dispute the charges...

I booked a flight through Air Avion and Air Canada made a change to one leg of the flight which affected my connection time. Air Avion would not let me book an earlier flight to remedy the problem. I was locked in and all due to a flight change that was out of my control. Air Canada would not deal with me at all. The charge for changing one leg of the trip via Avion was $8000.00 to which I laughed as I thought it was a joke. It was not. I could have cancelled and rebooked the first class for that price. It’s a terrible service. I’ll get rid of my points and be done with this card.

Air Canada stranded me in Toronto on a flight to Nashville, which I booked with Avion.
Air Canada will not refund my money and only got me to Toronto. I spent $1000 of my own money on the hotel, taxi, and food.
RBC will not do anything, and will not even refund my points from Toronto to Nashville and back.
Absolutely no customer service, and no reply, waited for over an hour and a half on the phone and they hung up on me.

GREAT reason NOT to stay with an RBC visa.

Please read before you decide to get this credit card. I used to be a huge advocate for Avion and their rewards programs. Now it's a disaster. Avion was great for booking vacations and especially all-inclusive, they had great rates, and you could search all the same destinations as you could on any other travel site. THAT IS NO MORE. Avion decided to use an archaic way of doing things. Now you have to call some random number to book and you can't search for any trips because they don't have a website that searches them for all-inclusive. Instead, you have to call some number and talk to someone who can give you suggestions. Well sorry, Avion but I want to see ALL the options and see pictures and look at reviews. I am canceling my Avion card because of this as it was the only good thing about this card. Avion went from the best travel card to the absolute worst.

For a travel reward company, one would think they would have processes in place to make changes as quickly and seamlessly as possible. Instead, you’re faced with hours of wait times followed by the same excuses for why things never change from one phone call to the next. So far I have done all the work to get the change I need, I have paid to have the change completed and still, nothing has happened. Once this trip is done I am going to use up the remainder of my points and then quickly cancel my card never to use RBC products again.

I have waited over 6 hours so far to dispute a charge. There was an initial call approximately 10 days ago, which was 3-4 hours of waiting and I asked for a more direct number to call after the 15-day waiting period was up. It was the wrong number so I spent another 2 hours only to be told I have to call back today. Now it's been 3 hours and holding as I write.
I do not have a day to waste, simply dispute a charge by a disreputable online business.

We booked a hotel with fairly good reviews through Avion and upon arrival, the hotel was clearly not safe. We stayed 2 nights (late arrival and exhausted the first, and worked on alternate accommodations on the 2nd) and were on hold with the Avion rep for over 2 hours until he eventually said he was "authorized" to phone the hotel to cancel our reservation. This did not happen. We left the next day (the front desk said that the only one who could cancel the reservation was the booking agent - Avion) assuming that the Avion rep had followed through and made the call. Nope. 6 months trying to resolve. I phoned twice to Avion and was sent an email not to contact. Not that I was rude - they just didn't want to have to respond with updates. Finally, got an email saying that no refund would be forthcoming. What??!! From this point on, the message is on repeat. We are sorry... You are a valued customer... We hope we can be of service to you again... Absolute garbage. Will be cutting up this card today.