Capital One Platinum Costco MASTERCARD Consumer Reviews

Worst credit card ever! Informed them we were going on holiday on a “shopping trip” in the USA. They ended up blocking our cards due to “suspicious” charges in the USA. We had to call them 6 x within 2 days to confirm all the security questions and ask them to unblock our cards as we are on a “shopping trip”. Every time we called, we had to confirm who we were and pass all the security questions. They would unblock it for one purchase at a time. Told them again and again, that we are on holiday for four days. The next day thinking everything was ok, we went shopping and guess what happened? They blocked us again! What's wrong with Costco Master Card? So, of course, we were furious, who wants to spend hours on the phone while on your holiday, having to call them before each purchase! They kept on saying these outlets have a lot of fraudulent credit cards... And they flag these specific outlets. I get it, but we have confirmed who we are and can't call them every single time we want to buy something... We are cancelling our horrible Costco Master Cards. I have never had such a horrible experience with a credit card company. The employees were not helpful at all. Obviously not trained properly either.

This is the worst credit card I have ever had. They freeze your card after a short time of an overdue payment. I was less than one week late on a payment because I was stuck in another country while travelling and couldn't access my online banking in a foreign country and they froze my card. When I called to cancel my card, they forfeited all of my Costco cashback rewards.

Is FINISHED WITH CAPITAL ONE MASTER CARD - After 10 months of requesting reimbursement of a $6,418.00 credit card charge for a trip that we could not take because the company had been found insolvent 7 months after the charge, and after more than 20 telephone calls to the representatives of this horrible company, I finally received a written decision ( possibly made late last September) saying that because my claim was made after a period of 120 days after the initial purchase, the company was not liable to reimburse me. SO if you are going to make a large purchase where you will not receive the merchandise or service until some future date beyond 120 days DO NOT use the Capital One Master Card because they will not support you if there is a problem with not receiving the merchandise or service. For 10 months I waited on "hold" for an average of 20 minutes for a busy attendant to answer my call and tell me I should have received compensation and they would get back to me ( which almost NEVER happened) - Again DO NOT USE CAPITAL ONE MASTER CARD if you expect any sort of decent customer service.

After reading the reviews on the page, I can see I am not the only one this has happened to. Same deal re: vacation. They blocked me due to ‘fraudulent’ speculation. Told me that it is unblocked. Tried again ‘denied’ - called back and the guy that answered the phone said his system was slow that he will forward me to another rep. I said I hope you not going to put me on hold again. He assured me I would get to speak to another rep after getting forwarded. As you can assume I was redirected back into the queue. Great! So waiting again and got another rep who said that she will update my info i.e.: phone number so this would help - I tried and again denied. Then she said that it isn’t her side, it must be the website or airline that's blocking me. I said that why would they block me, it is Capital ONE that is saying something is wrong, not the website. Tried the next day and same deal: can't make a purchase, tried another Credit Card and bam - it had no issues whatsoever. Don’t bother with the cash back rewards - better not wasting your energy and time.

They keep restricting my card when I go on vacation at the worst times. I can't unrestrict on my own, so I have to call. I was on hold for an hour and thirty minutes when I finally got through. You need to speak with the security department I'm told, but they closed 30 minutes ago. Thankfully, the hotel broke the policy and let us check in without the card for incidentals, otherwise, we would be sleeping in the car after having prepaid for a room. Cancelling when I get home and will rethink keeping my Costco membership as this partnership has soured me on Costco as well.

On January 26 they supposedly changed and got rid of foreign transaction fees. They are thieves. I did three purchases today and as luck would have it I used debit, another visa, and this card. This card when converting from USA to Canada stole almost 10 percent from me!!! The others did not. Beware!!! Check your foreign transactions and tell me that I’m wrong..,,

The Capital One Costco MasterCard has a 2.5% foreign exchange rate fee added onto the conversion. Yes 2.5%. So if you travel outside Canada don’t use this card. It’s a rip off.
I guess someone has to pay what appears like a rebate to its members. Don’t be fooled!!!