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Capital One Platinum Costco MASTERCARD Consumer Reviews

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(190 reviews)
Capital One Platinum Costco MASTERCARD
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Only for its great cash back

by Vanessa on Aug 31, 2019
2 out of 5 stars

I got my card blocked 3 times within a couple months for supposedly fraudulent transactions. Every time I had to call wait for the agent, answer all the security questions + transactions one by one for the last 7 days, then got transferred to the security centre and restart the process again security questions, transactions one by one for the last 7 days, then got my card unblocked. The best waiting time was 50 mins, the worst was over 2h 30 minutes and I was at the cashier of Costco. I did an official complaint at Costco customer service about Capital One the same day. I can tell you Costco cares. This problem seems to be resolved as I receive now an email asking if I recognize the possibly fraudulent transactions and I can respond by email without anything else to do. Like many other reviewers, I also got refused for a higher credit limit despite I always pay the whole amount of my statement account every month in time. I'm using this card primarily for daily expenses because of the great cashback also for the no annual fee. I have other credit cards with much higher limit as a back up.

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Ripoff USA to canada EXCHANGE

by CKat on Feb 24, 2018
1 out of 5 stars

On January 26 they supposedly changed and got rid of foreign transaction fees. They are thieves. I did three purchases today and as luck would have it I used debit, another visa, and this card. This card when converting from USA to Canada stole almost 10 percent from me!!! The others did not. Beware!!! Check your foreign transactions and tell me that I’m wrong..,,

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