RBC WestJet World Elite MASTERCARD Consumer Reviews

I have had so many negative experiences with my short use of this card. First, the card I received the tap didn't work on it, and the customer service was brutal - they suggested to reset my pin and then try to purchase 3 times and it will activate. Complete garbage - I ended up waiting over a month to get a working card. I still have issues with the swipe on it for purchases, and now the most important issue: Trip Interruption or Delay - if you purchase this an expect to have any answers when you need it most - you have the wrong card and coverage! We got stuck mid-flight back from our destination due to weather, our coverage with this card was not easily found online and when we called the number on the back of the card the agent we spoke to was unable to give any information about coverage. So if you are ever in this situation please know you can call 1-800-222-9978 for the claims department and not the number on the back of your card! Customer service and so far caused more issues and stress then solving the issues that they promised!

When my card was skimmed with this credit card, it took numerous phone calls to be issued a new one. Once I was issued a new one, it takes 5-10 business days for the new one to arrive. With the BMO World Elite MasterCard, a new one was issued without my need to call and arrived within 1-2 business days.

They will regularly block your payments and then have an excuse for it. If you are planning to spend more than $100, beware. Completely useless customer service.

I was approached in an airport, so out of boredom applied. I live in a small town with no RBC. I received a letter saying the card was now at a branch (160kms away) and I would have to go pick it up! I phoned and said “you want me to lose a days wages, drive nearly 400km over a mountain pass to pick up a card YOU offered me? Yep..they sure do. I was in a town with an RBC brand asked if the other branch could send it there for me to pick up..NOPE..you have to go get it. SO they aren’t open Sat, you work Mon-Fri, how is this ever going to happen???

Upon requesting an account balance I was, on 2 occasions, expected to reveal private information repeatedly. When I refused to repeat and acceptable rational I was denied service which is in direct conflict to the Office of the privacy commission. My repeated request for them to clarify my rights and the Commissions authority was denied. The operator /representative(s) refused to identify themselves on repeated requests. I instructed that the $130.06 they claimed as owing was in error based on previous recorded conversations. Then asked what they were prepared to do to rectify. They hung up. Do not tolerate this INVASION of f privacy ... file a complaint with Commission. And if you talk to them record the conversation, Under Canadian law you have the right without their consent or knowledge. If you want a copy of my conversation contact me .... ridiculously fraudulent deniles and self serving.

Recently, had to cancel a flight 2 weeks before departure due to a dear friend passing away suddenly after a long-standing battle with cancer. The woman I spoke to on the phone had no compassion and was of little help. I asked for only our WestJet dollars back or even a credit on my account, which I would put towards another flight - this request was denied. I've had a WestJet MasterCard for over 5 years and use it as my primary card every day. I have nothing good to say about it or the staff. I am full of regret spending thousands of dollars with this card as it goes straight into the pockets of heartless capitalists. I can't believe in a time of true hardship and loss, they couldn't bend the rules and give me a credit which in turn, I would be spending with on their airlines. I am truly disappointed and will be cancelling my card immediately and spreading word about this horrible event.

I have tried to use my west jet miles and my companion voucher and the policies do not allow it. I spoke to someone who put me on hold forever to tell me that. There is absolutely no point to paying for this card. It's completely useless. Do not fall into the trap I did.

I have had several shocking moments with the credit card. You have to read the small print. And you have to pay it off to the dime every month. I had a balance of $17,000ish in a high spending month (I use it for work), and cash flow was low but I made sure that I paid $15,000 (worked hard at this) by the due date, so interest would be minimal.

Silly me.

Interest was charged on the full $17,000ish, this is how this card works. If you pay even $1 short, you might as well have paid nothing, interest will be charged on the full amount.

I usually pay my cards in full, but sometimes you just can't. So this card is... risky. More importantly, it's unethical.

BOOO Westjet Mastercard.