I#1 have spent 2 full days trying to contact the fraud department because they thought my spending was unusual so instead of contacting me about it they froze my card!! What's the point of having an app where I can watch my spending and freeze my card myself if they just willy-dilly do it on their own? If I ever thought about banking with RBC I have totally changed my mind!!! As far as the WestJet credit card goes I'll be canceling it asap as they clearly don't need my business.
RBC WestJet World Elite MASTERCARD Consumer Reviews
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I had a fraudulent charge on July 4 for $2699 made on my card. I have tried three different days and times to speak with someone about this fraudulent charge. I just hung up after waiting two hours and 34 minutes today, one hour and 35 minutes yesterday, and the one time I did talk to somebody, by the time I got to the third person in the fraud department I was put on hold again and had to hang up as I had to be somewhere. What is going on with customer service?? I need to have this resolved ASAP! I had to call my American Express card customer service, and they answered and my problem was solved within five minutes! Why can’t West Jet Mastercard be as efficient? It’s very upsetting to sit on the phone for a total of four hours and still have not resolved my problem!
This card has the worst customer service!
I had a fraudulent charge on my card for 128.00 and it’s been months and numerous phone calls have been made and it’s still not credited to my account. I sent them an email from the company that “supposedly” sold me the item and they stated it was not them and their name was used fraudulently. WestJet MC wanted me to file with the RCMP I did that and I emailed them a response from the RCMP. The charge still has not been removed from my card. It’s sooooooo frustrating dealing with them! I’ve charged thousands of dollars on this card and never filed a dispute so why am I getting hassled like this. I’ve had other cards and NEVER have I had to jump through so many hoops to get someone to actually hear me and represent my need. The free bags on a flight are definitely not worth the hassle of dealing with their customer service. I’m canceling this card.
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
Miss a payment and your card is cancelled. No notice... Even if you make a payment RBC security has you locked out for any use of the card.
If you file a complaint, you get a form letter, no addressee and of course, never hear from anyone.
This ruins the Westjet brand.
While travelling in Mexico we took a taxi for 150 pesos or approx $9.50 CDN dollars.
We checked our online account to ensure our transactions were all balanced. The taxi charged us 15000 pesos instead approx $950 CDN dollars. After speaking with our credit card they apologized and said they couldn't do anything but return $200 CDN... Never had any issues like this with any other credit card. Beware of the WestJet world elite RBC credit card... It is garbage!
My husband tested positive for Covid-19 this morning and when we phoned to initiate the insurance claim we were told we have nothing as the claim is related to Covid. Do not use this card if you are flying during the Pandemic. I am done with West Jet Elite
Scotia Momentum VISA Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
- 4% on eligible recurring bill payments and grocery store purchases
- 2% on eligible gas station and daily transit purchases
- 1% cash back on all other eligible everyday purchases
- Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
- Comprehensive Travel Insurance & New Mobile Device Insurance coverage
OMG! My baggage was delayed a few days coming home from a trip to Phoenix/Vancouver. I submitted a claim after a few days of no luggage. We bought replacements for essential items, socks, underwear, I bought a jacket because mine was in the suitcase and it was freezing. Well, short story guess what! Baggage delay insurance now only counts to your destination not from! Wow! So guess what, my RBC is up for renewal and I will cancel two cards after 20 years.
WestJet is always expensive compared to other airlines. Their customer service is beyond pathetic, no one will ever answer their call. After paying the annual fee the wsd makes no sense as the ticket prices are so high and wsd cannot be used for the tax component.
I have a credit card more than a year and a half spend lots but it says my qualifying spend is still 0. Waited 2 hours till now with the help line still on hold.
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
I see lots of negative reviews here, but some are really not telling the whole story or their version of events. I can only relay my experience which is why I use their card and pay the $119 each year. I was returning from the funeral of my father on a long-haul flight. A plane delay of 6 hrs meant I missed my Vancouver connection to get home. Instead, I found myself in YVR on Friday night in July. I had to rebook my ongoing flight $530 for the next day, plus the cheapest hotel was $300, plus a meal, $32. I phoned RBC Mastercard and they were excellent, they immediately said I was covered. I had a cheque from them within a week for $900.