RBC WestJet World Elite MASTERCARD Consumer Reviews

STAY AWAY FROM THIS COMPANY!!!!!! My dad and I are from Canada and came to the USA for golf. We have a RCB travel credit card that does not work when we travel! This is a traveling credit card and they cancelled it when we travel and send us on loops for 5 hours trying to get a hold of someone to fix it. We have been in the USA for 3 days now and can't buy anything because of this card. If we didn't have another credit card from (NOT RBC!!!!) We would be stuck here with no money. We have been calling for 3 days a total of 15 hours on hold for absolutely no change. I would suggest NEVER IN 100 LIVES go with RBC, their customer service would be better if I was talking to a wall. Do not in any case go with RBC!!!!!

I have had so many negative experiences with my short use of this card. First, the card I received the tap didn't work on it, and the customer service was brutal - they suggested to reset my pin and then try to purchase 3 times and it will activate. Complete garbage - I ended up waiting over a month to get a working card. I still have issues with the swipe on it for purchases, and now the most important issue: Trip Interruption or Delay - if you purchase this an expect to have any answers when you need it most - you have the wrong card and coverage! We got stuck mid-flight back from our destination due to weather, our coverage with this card was not easily found online and when we called the number on the back of the card the agent we spoke to was unable to give any information about coverage. So if you are ever in this situation please know you can call 1-800-222-9978 for the claims department and not the number on the back of your card! Customer service and so far caused more issues and stress then solving the issues that they promised!

If you decide to get this card make sure you read all the fine print. They do not actually fly to many locations outside Canada. So you will have to fly with another airline to get to the final destination. Meaning you cannot use your vouchers for many of the flights outside Canada. Free checked bags are only good when flying with them. So if you do book a flight without vouchers and have to fly with another company on your way back you will have to pay for your checked bags. So basically unless you know that they fly to your final destination this card is not actually worth what you pay.

So I got suckered into getting this card due to the low annual fee and the bonus WestJet dollars upon signing up. Turns out that you can't use WestJet dollars for the whole fare. So you end up paying for half the flight. WestJet flights outside of Canada are more expensive than other carriers, so you aren't saving any money by using WestJet or having WestJet dollars. Next, the companion fare is $99 only to the US. By the time you use the card, you're going to need to spend a few hundred WestJet dollars and, remember, you can only use it for half the ticket cost, so you end up wanting to fly to the Carribean or Europe. The companion fare to go to those places are $299 and $399. All of the base fares are cheaper than this, so the companion voucher is useless. Finally, they market that WestJet members can use their dollars to book flights to partner destinations. The only problem is you can't use the website to do this and customer service can't do it as well! You have to book through a travel agent and then use your WestJet dollars there. I didn't try it but I'm sure it's not that simple. Also, any long-haul flight, where a leg is with WestJet, is priced so much higher and takes so much longer than a flight that takes you there with one carrier, so, again, booking partner flights is useless. So I basically wasted half a year with this miserable card when I could have been getting hundreds of dollars in cashback using another card. Horrible experience.