RBC WestJet World Elite MASTERCARD Consumer Reviews

I have been waiting for 6 hours and 01 minute and I am still on hold. I called the fraud department for three amazon prime charges that aren't mine as I don't have amazon prime. However, they have to do an investigation as I, like most people, have an amazon account. My Amazon account isn't prime and not even linked with this credit card, but I was initially told to talk to Amazon... How can I talk to Amazon about an account I don't have any information about except that it is being charged to me? I've already spoken to two different departments and now am waiting to speak with a third department (security) to find out if they can reimburse the fraudulent activity and send me a new credit card before I live in Europe in two weeks.
Between my husband and I, this credit card costs $180 a year. We got it for the nice WestJet benefits like the companion voucher but they've basically made the voucher obsolete with it only being counted on the base fare. Half the flight cost taxes, which can't be paid for with the voucher or WestJet dollars. I'll be canceling this card when I get back from Europe!