Credit Card Reviews

RBC WestJet World Elite MASTERCARD Consumer Reviews

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(30 reviews)
RBC WestJet World Elite MASTERCARD
2.1 out of 5 stars:
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On HOLD FOREVER!!!

by Customer on Jul 13, 2022
1 out of 5 stars

I had a fraudulent charge on July 4 for $2699 made on my card. I have tried three different days and times to speak with someone about this fraudulent charge. I just hung up after waiting two hours and 34 minutes today, one hour and 35 minutes yesterday, and the one time I did talk to somebody, by the time I got to the third person in the fraud department I was put on hold again and had to hang up as I had to be somewhere. What is going on with customer service?? I need to have this resolved ASAP! I had to call my American Express card customer service, and they answered and my problem was solved within five minutes! Why can’t West Jet Mastercard be as efficient? It’s very upsetting to sit on the phone for a total of four hours and still have not resolved my problem!

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Not worth it

by Hemant M on Nov 28, 2021
1.5 out of 5 stars

WestJet is always expensive compared to other airlines. Their customer service is beyond pathetic, no one will ever answer their call. After paying the annual fee the wsd makes no sense as the ticket prices are so high and wsd cannot be used for the tax component.

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Poor service

by Ashnil Kumar on Aug 7, 2021
1 out of 5 stars

I have a credit card more than a year and a half spend lots but it says my qualifying spend is still 0. Waited 2 hours till now with the help line still on hold.

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