Gold to Elite fiasco
by Concerned and frustrated on May 27, 2022
1 out of 5 stars
Credit Card Reviews
BMO World Elite MasterCard Consumer Reviews
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(50 reviews)
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Review author
BMO informed us in April that they were replacing our Gold card with the World Elite card. It was going to increase our yearly fee. When I tried to go online on May 11 my Gold card number was no longer valid and we had not yet received our World Elite card. Until we receive the new cards we cannot do any online banking! So far I have spent over 6.5 hours on the phone (mostly on hold) trying to find out where the new cards are. Finally today they told me that they were being sent by courier. This is hopeful news. We will see...