Now named BMO Ascend Elite
by Getabetter card on Dec 18, 2023
1 out of 5 stars
Credit Card Reviews
BMO World Elite MasterCard Consumer Reviews
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(50 reviews)
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Blocked Account (5)
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Insurance: Travel Medical (1)
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Phone wait times (25)
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Rewards (3)
Security & Fraud Detection (3)
Travel (2)
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Just got off the phone with the front customer service rep. Asked to speak to her manager/supervisor. Her answer: there is no one here higher that can speak to you, but I can transfer you to the daily banking services. Spoke to another customer service rep who hardly spoke English and again, I asked to speak to his manager. The manager could not do anything for me.... totally useless... when all I am asking for is to send me my final credit card statement!
Ridiculously, they want to charge me $5 to see my final statement. Unbelievable!!!!
BMO reward dept.... Worst nightmare customer service (French or English)... even with escalation they don't do nothing... They don't give prime travel point for recognized travel agency!!??