I have no idea what changed in the past 5 months - BUT CUSTOMER SERVICE IS THE WORST
by Jordyn Strong on Dec 5, 2022
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I used to love this card for its benefits and customer service.
I have no idea what changed in the past 5 months but I've since canceled my card. No one speaks clear English - took over five minutes to spell out my name - two times, two different representatives kept putting "g" instead of "J" - the wait times are long, took 15 minutes to give my address where my card never came up.
After 8 years of being with BMO World Elite and a similar card for the business platinum level, I canceled both and went to another bank.