Walmart MASTERCARD Consumer Reviews

1 Added some spending on buying Walmart insurance without my permission
2 Delay statement then no statement
3 Turned to check online and noticed have been used in online shopping with Amazon several times
4 Walmart call center poor response

My card number was compromised from the Walmart website in less than a month of signing up. They cancelled my card and put my account on hold. They "sent" me a new card, then immediately sent me to collections over $29. Calling every single day, multiple times a day. Even though they knew it was impossible to pay the balance with no card, no account number a locked account. They also charged me interest! The customer service agents will harass you, victimize you and shame you. IT IS NOT WORTH THE HASSLE.

Can you believe that the entire team has put itself totally on the safe side as nobody can complain to them and there is no email or contact number to do so...
They are not able or don’t want to recheck the recordings ( if really any recordings).
To me, the 4-year experience was full of headaches when both time and money are concerned. That’s why I did not surprise by reading 1.4 stars out of 5 given to this company.

Stay Away - Long Story, short!
1) This card will charge you fees for services that you never asked or requested for like $3 or $4 every month for something or the other. It's not huge but once you are being charged every month it is difficult to get hold of them to ask what is it for.

2) Poor customer service - They will keep you on hold for long, then hill transfers to supervisor then another supervisor and then another.

3) Difficult in understanding transactions - Once you review your account, the transactions mentioned should be easy to understand, so that you know where you have to spend money. But nope, they use short forms which makes it so difficult for you to understand that where you have spent the money.

Very bad experience.

After I spent over $1500 they put a block on my card after a $213 purchase at Walmart. All I needed to do was send them either a hydro bill or tax assessment for my house, to prove I am who I day I am. However, they are sending me my monthly bill and are charging me the insurance premium which I cannot cancel until the block is off. I tried going to a Walmart to fax them (will not take email) and they said they cannot fax the security department for Walmart! There is nowhere in town that does faxes for the public due to Covid!
They will not budge for me to email or mail! This company does not care about the little man!

43 days after applying for a card, none has shown up. 3 customer service contact attempts. Still do not have an account number to access payment options. Received a call from WM collections for payment, received balance owing, but not an account number to make payment to. To assist me I was transferred to Customer service 4th time, on hold again, no pickup after 17 minutes, I disconnected. Called back 90 minutes later on hold for a lengthy time but finally answered by a helpful customer service representative, 'Dispatch', review pertaining info, could not provide me with an account number, have to talk with security, transferred, after 61 minutes from initial call I was returned to another customer service agent, reviewed pertaining info again and said the account now has a security block on it. She transferred me back to security I am still on hold 102 minutes still waiting. I will not hang up I will see how this goes... for call #5, 112 minutes security answered, pertaining info again, took the block off, sending a new card. She just wanted to get rid of my call. Asked her how to close the account, said I have to pay the balance, I replied I would like to but you need your account number from your statement or from your credit card and customer service can help you, ended the call, I was sent to a push the button customer service survey. While waiting I have gone online and printed the Walmart Canada Bank Mastercard Complaint Handling Process, 2 pages. This is not a card you would ever want!

I just recently found out that my credit card has been a fraud, so I called customer service for help. But I have been put on hold for more than 2 hours until someone answered my call but had to transfer me to the security department. Then another waiting until someone from the security dept answered my call. When I told him about my problem, he put me on hold right away with no reason why and then I got on hold again, only to find out I have been sent back to the regular department...

Wish I had read the reviews prior to getting this card.
The customer service is TERRIBLE, I got hung up on just to have to call and wait all over again!
They don’t care about helping anyone.

Walmart Reward Mastercard is not worth the trouble. Could not download my transactions and when I tried to ask them through the secure message channel, they refuse to answer. Instead told me to contact them through the phone. What the point of having a secure message is when they don't use it to reply to a question? How to download the transaction to Microsoft Money?

I got my Walmart Mastercard beginning of this year and the system was not proper to check transactions easily so I haven't seen that, I was paying insurance fee and something more that I didn't accept. I called Walmart they gave me a Canada Life insurance customer number. The woman that I talked about didn't even listen, she was so rude and didn't care anything I told. I don't who even hire that girl. She just talks robotically and insanely rude. Even I need any insurance I wouldn't get from them.