Walmart MASTERCARD Consumer Reviews

So I applied for the Walmart Rewards MasterCard and was instantly approved. I was so happy, then after using the card for a few weeks, I get a call from their security department stating that he was looking over my credit report and I owed some other companies money... Then he said I need verification documents faxed in, I faxed them the same day. On March 3 Rd they said 5-10 business days to verify the documents. I waited and waited for a phone call, still nothing. I called them every day and every time it's something new. They tried to change the date of the documents arriving from the 3rd to the 9th, they kept saying 5 business days and then it would pass and then they said another 5 business days etc. I have been waiting for over a month and still no phone call. I make it a point to bother them as much as possible because if they didn't like my credit report it shouldn't have excepted me in the first place. It is disheartening especially since I'm in the process of fixing my credit and have invested a lot of money to do so. They are horrible at answering the phone and I would suggest not even applying for it at all. It is the worst headache and they are very judgemental and rude when you call them to ask if they are doing there job. It seems like a way to pick and choose after people have been approved and also I'm pretty sure none of these people live in Canada... They don't like their job and they are horrible at it. So please don't ever get this MasterCard. I will be making reviews on YouTube and making it well known to the world about this stupid card.

Decided they didn't like the Magic Jack phone number that we OPENED THE CARD WITH, slapped a hold on the card, demanded identifying documents, I faxed them the ID, they said the hold would be released in 7 days at most, and despite me asking for one, they gave me no referral number. I scrambled around to rearrange payments I had set up to come off the card automatically and waited. In roughly ten days, I tried to extract money from the card to pay for my husbands' medication. Declined. I called back. They claimed they only got the info a three days before this call and claimed it would be another three days. I got lots of "sorries" lots of "we have a process" got hung up on, then finally just cancelled the card with the balance owing. Screwed us twice. Lied to us. Hung up on me. Screw Walmart, and screw Mastercard. NEVER making myself vulnerable like this again.

Their customer service barely speaks English. The rewards are basic in comparison to other companies.

They are taking now 10 months to resolve a disputed charge with no status updates provided. When I call to inquire about this, the representatives keep transferring me to the wrong numbers and wrong departments or just to the survey line where I, of course, left negative feedback. Incompetent and lay summarize this crew perfectly.

I'd be laughing if it wasn't true... Here's my experience with Walmart MC. 1) Cashier adamantly confirmed $25 free money for signing up. Not true. My bad... if something sounds too good to be true... 2) Second purchase was paid immediately at the cash, telling the cashier that I would pay my entire card balance. Unfortunately, the cashier typed in the amount $1 less of what it should have been. I just put my Debit card in and paid what she said. 3)The third purchase was rejected because I didn't have a PIN. Huh? Where would this come from? How was it setup? No direction here. 4)I called to cancel. Because of the error #2, I have a $1 balance on the card. Customer service (in the Philippines) refused to credit the $1 and cancel my card. They informed me that I would be held completely responsible for the $1 and it would go to collections. Escalating made no difference. Walmart MC is holding me, hostage, for $1 after their error.

Indeed an expensive lesson makes sure you triple check transactions past 30 days if you miss fraudsters charging your card Walmart Mastercard will not do a thing. Buyer beware If your card is stolen you will be waiting a long time on hold before your call is answered. It should be zero-star review.

I was approved online for a Walmart MasterCard. I received a call saying there was a security issue. My account was placed on hold so I could verify my identity and address.
I was given the runaround for 2 weeks with the most ignorant, unprofessional security department and customer service I have ever dealt with.
I was told to call back numerous times and then told they could not give me a time limit on when my information would be reviewed.
I have 2 other credit cards and have never experienced something like this. I cancelled the account and was told I could not apply for another Walmart card for 6 months.
Don't see a problem there.
Horrible company

I've had a credit card for a few years it was fine at first then I moved since then my card was blocked I don't know how many times. It is blocked now I asked why they said none of my business hang up on me. Call back they accuse me of swearing at them when I'm not and hang up. I want to know when the block is off my card they said send 2 pieces of identification with pic I did they said that takes 10 days. I wait then call again they said I have to wait till midnight to get an answer I waited. No call. I called back they said it takes up to 5 to 10 business days to decide if I'm the only one there could be 5 or 10 to 5000 ahead of me. They said that's my problem. This credit card I payed faithfully every bill and now they owe me a lot of money and I have no rights to my money . Don't ever get one if I read these reviews before I got one I would have said no thanks.

Walmart damaged my credit because of their mistake. A Walmart employee filled out my CC application. They entered my address wrong and probably phone number wrong. The first purchase around 15 was charged on the card. I never received the card or any of their statements/letters, or any of their phone calls. They kept reporting to credit bureaus. I found out after 8 months. Paid off the balance. They promised to fix my credit but it was all lies. They never did. Going to small claims court now.

Rude customer service.
These guys are so incompetent they wouldn't even investigate fraud. I lost money on this card guys hope you guys wouldn't make the same mistake.