Walmart MASTERCARD Consumer Reviews

If you are considering the Walmart World MC be prepared for long wait times and substandard customer service. I have now called 3 times regarding a hold they put on my card. The first call they told me nothing was wrong, second call I spoke to someone in the Philippines who was obviously reading from a script and did not listen to my specific concerns. Told me they had tried to SOS and I did not respond. I did not receive anything from them. I was transferred to their Security department and told they had removed the hold and I could try using the card again in 10 minutes. When I did so it was declined. I called back a third time and asked that my call be escalated and I again spoke to someone in the Philippines who just regurgitated what I had already been told. I don't feel like a valued customer event when I pay my credit card in full every month. I will be switching cards! The only thing this card is good for is the points.

Edreams is a fake ticketing agent. Walmart MasterCard reviewed documents for over 6 months with a clear fake message from the Edreams site "Refund in Progress" (still now). After 8 months MasterCard never call me back or communicate in any way. The chargeback department closed my claim because Edreams said they mailed tickets.
It is so convenient for fraud Edreams ticketing agent cooperate with Walmart MasterCard chargeback department because no-service for customers at Walmart MasterCard is the best protection for crooks from Edreams lure customers for years. The Internet is full of Edreams reviews and warnings that they are fraud, but Walmart MasterCard is on their side.

Have had this card for years and have not had a problem until recently. Had the option to lock and unlock the card as needed for security reasons, but suddenly that option was taken away and my card is locked I can not unlock it. When I called the first time I got someone who spoke English so poorly I could not understand what they said. I speak English not Hindi. The second time I called the person said she would fix it. The third time I called the person I spoke to said it could take up to 48 hours to fix...hope I don't have to call a 4th time.

Don't even get this MasterCard! Nobody will help you! Not even customer service... It is a bad company doing fraud! No customer service! The card is blocked from transactions and they will keep it blocked... They will say we will call you back but nobody will and nobody helps...

Was promised a supervisor will call me back in 24 hours but never did. Called back 2nd time and insist on waiting for the supervisor to answer the phone and I had to wait over 1 hour for someone to answer.
Customer service is so poor.

Please do not use a store-issued Walmart Rewards Mastercard ever unless you have automatic payment of your balances. Let me explain why. The main issue is at some point Walmart Mastercard will send your Walmart Mastercard bill late and charge you interest or you will have a disputed charge on your credit card. You can never prove that you received your bill late as Walmart Rewards Mastercard does not postmark the date on the envelopes that they mail to you. If you have a dispute with an in-store purchase because you used the Walmart Rewards Mastercard and you ask for the resolution department at Walmart Mastercard resolutions customer service 1800 number; They can never ever help you as you can not email them supporting documents validating your concern. If you take your request for a Walmart Mastercard credit card purchase dispute to the Walmart store with your supporting documents they will give you an 1800 Walmart customer service number which again can not help but Walmart Customer number will give you Walmart head office which will send you back to the Walmart store level and they, in turn, will send you back to the Walmart store level which in turn will send you back to Walmart Rewards Mastercard. It’s a vicious cycle so as a credit card user please do not use Duo Bank of Canada, the bank that administers the WRMC (Walmart Rewards Mastercard) on behalf of Walmart. PLEASE use one of the big 5 major banks in Canada as they will protect the customer in case of a dispute and not send you into a vicious circle as a consumer to resolve your dispute. Please protect your money and do not support Walmart Rewards Mastercard as you will be left unprotected in cases of dispute.

From November 2021 to April 2022 bills don't add up. It is like 1+1=5 to the bills... I called them to compute it manually but they refuse to do it. Paid almost $200 just to get it over with. Purchased $300 the next month and paid it after a week. The next statement came saying I owed $54 from last month told them the statement says $300 only and they keep rambling about thats from last month which doesn't show in the statement from the previous month. Freaking lost it and just cancelled the account... he offered the cancellation letter to be sent to my address. Never again... Greedy company! They use the points to lure customers and then overcharge us.

My Walmart MasterCard was closed due to inactivity for 6 months, without being even told if this! I have never had a credit card closed in this manner. I went to a Walmart store and attempted to use my card and it was declined 3 times, with a negative balance. This led to a series of calls that informed me of the closure of my account. Each and every customer service representative was very unapologetic for what I was experiencing and, actually quite rude! I ended up, due to sheer frustration, telling them to cancel my card... No apologies were offered. Disgusting customer service!

Used the card for several months, and got paper statements a few times, but everything stopped for a few months, no email statements, no paper statements. Could not even log in to my account as it seemed it forgot all my personal information.
Terrible customer service, could not reach anyone for hours.
Don't sign up for this or don't use your card at all!

I called in March to close my account and the representative didn't tell me my balance owing. Now it is April and I get a text saying I have a balance owing. I am mad today at the service. What part of cut-off my serviced do you not get?! Obviously, you cut off a service they give you a final bill...