CIBC Aventura VISA INFINITE Card Consumer Reviews

I want to cancel my Aventura CIBC credit card, takes more than 2 hours, they keep transfer me from one to another 4 times and still waiting, terrible customers service.

In total, I have spent 4 - 5 hours over two days trying to get a hold of someone to take advantage of their promotion on travel redemption points. I have transferred between two numbers, each representative offloading to the other - repeatedly!
After a number of phone calls, and requests to escalate to managers who never get back to you that day (2-4 business days which tells me they have a lot of customer complaints), one person tells me I am not eligible because somewhere in the fine print, it only for Canadian travel! Regardless of the fact, that I had redeemed points previously for US travel on the promotion or so I thought I did. They then went on to tell me that the promotion wasn't applied in that instance, and it was the regular redemption program - even though they left me believing I qualified and they had rectified it. This of course is all news to me... after repeated conversations and discussions with various representatives.
You cannot escalate, you cannot be provided with an explanation, you cannot reason with them.... it is truly a nightmare. I will not be using any of their products again! I would switch credit cards immediately if I didn't have all my banking with CIBC.