Credit Card Reviews

CIBC Aventura VISA INFINITE Card Consumer Reviews

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(38 reviews)
CIBC Aventura VISA INFINITE Card
1.6 out of 5 stars:
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Right hand doesn't know what the left hand is doing

by Caroline MacDonald on Apr 20, 2022
1 out of 5 stars

In total, I have spent 4 - 5 hours over two days trying to get a hold of someone to take advantage of their promotion on travel redemption points. I have transferred between two numbers, each representative offloading to the other - repeatedly!
After a number of phone calls, and requests to escalate to managers who never get back to you that day (2-4 business days which tells me they have a lot of customer complaints), one person tells me I am not eligible because somewhere in the fine print, it only for Canadian travel! Regardless of the fact, that I had redeemed points previously for US travel on the promotion or so I thought I did. They then went on to tell me that the promotion wasn't applied in that instance, and it was the regular redemption program - even though they left me believing I qualified and they had rectified it. This of course is all news to me... after repeated conversations and discussions with various representatives.
You cannot escalate, you cannot be provided with an explanation, you cannot reason with them.... it is truly a nightmare. I will not be using any of their products again! I would switch credit cards immediately if I didn't have all my banking with CIBC.

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Don't waste you money

by Michael. on Jan 10, 2022
1 out of 5 stars

The visa card is not worth the money. You can accumulate points, but good luck using them or even getting them back if you wish to cancel. Wait times are insanely high, I doubt they have anyone working on a help desk.
In hindsight, I would never wish to use an Aventura points card. You basically cannot get a hold of anyone to do anything, and their user interface is pathetic! Feels like you have gone back to the late '90s in terms of UI and speed.

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Wait times are unbelievable

by CarsonSedun on Nov 22, 2021
1 out of 5 stars

Wait times with CIBC Rewards center are absolutely embarrassing. I’ve called twice now and am currently on hold for over 2 hours. It’s a complete joke. I requested a points refund over 3 months ago. Was supposed to take 4-6 weeks and never heard anything back. Their “callback” feature, if you even want to call it that, doesn’t work and they never called me back. Emailed them 4 times in the last 2 months and never even got an automated response. TERRIBLE

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Scotia Momentum Visa Infinite Card

Scotia Momentum Visa Infinite Card

Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. 

Get this card / Apply online

Service Level

by Piz on Oct 13, 2021
1 out of 5 stars

Travel rewards services are non-existent to make contact on hold for two hours.
Value for money, Aventura points bring no advantage!

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Terrible customer experience

by Maria P. on Sep 3, 2021
2 out of 5 stars

My experience with CIBC Rewards Centre has been horrible. To book a trip on the phone, the waiting time is 1,5h or more and you still don't get on hold of anyone to help you.
Another problem I had is when I exchanged my points for some Save on Food gift cards. I realized this chain of supermarkets is not available in Toronto, so I called the Rewards Centre the right way to cancel the order. They said they would try to help, but it wasn't guaranteed. How come? I called only 1 hour later after my purchase. It doesn't make sense the operator can't do anything. I don't know why, but I do believe the system should be more flexible when it comes to orders and cancellations. My overall experience with the CIBC Rewards Centre has been terrible. Don't recommend it to anyone.

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