Worst experience ever
by Super frustrated user on Jun 19, 2021
1 out of 5 stars
Credit Card Reviews
CIBC Aventura VISA INFINITE Card Consumer Reviews
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(38 reviews)
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Agent/rep attitude (1)
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Billing/payments (1)
Card fee (1)
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Customer Service (8)
Insurance: Car Rental (2)
Insurance: Flight Delay (1)
On-hold times/transfers (2)
Phone wait times (15)
Rewards (7)
Rewards and Redemption (5)
Travel (6)
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For the first time, I tried to use the benefits of this card for cancelling a trip to the US due to the coronavirus and they told me unless I am sick or a family member is dead I can't use this benefit. By the way, I was on hold for 2 hours and 15 minutes.
I have been waiting online for more than 3 hours and still no luck. I am trying to book a one-way ticket from Paris to Vancouver and was unable to do it online.
I thought the Aeroplane was bad - Aventura is even worse.
I will be switching credit cards immediately... It is unacceptable that CIBC is allowed to provide such poor service.