CIBC Aventura VISA INFINITE Card Consumer Reviews

I want to cancel my Aventura CIBC credit card, takes more than 2 hours, they keep transfer me from one to another 4 times and still waiting, terrible customers service.

We book a ticket for CIBC Aventura rewards from Edmonton-Toronto-Montreal and a return flight to Edmonton, after a month we decided to change our flight 2 days earlier to see our son who is recently transferred to Kingston Ontario. CIBC rewards said no cancellation, no changes. Westjet won’t allow it, if we will just buy another ticket for an earlier flight to Toronto our ticket from Toronto to Montreal and Montreal to Toronto back to Edmonton will also be null and void. We save our points to be used for travel but It’s useless. Aventura's infinite rewards are not worth it. Also, take note of their wait times, they will pass you from 1 agent to another and pretend not to hear the person from the other line. Your 3 hours is not enough. So disappointed. My husband, children and I are in CIBC ever since. I think it is the right time for us to change the bank and explore their reward terms and options.

I have been waiting online for more than 3 hours and still no luck. I am trying to book a one-way ticket from Paris to Vancouver and was unable to do it online.

I thought the Aeroplane was bad - Aventura is even worse.

I will be switching credit cards immediately... It is unacceptable that CIBC is allowed to provide such poor service.

For the first time, I tried to use the benefits of this card for cancelling a trip to the US due to the coronavirus and they told me unless I am sick or a family member is dead I can't use this benefit. By the way, I was on hold for 2 hours and 15 minutes.