Industrial Alliance Life Insurance Reviews

Made a mistake on my RRSP withdrawal and gave me a large tax bill. Then refused to help change the tax form, which is practically the easiest thing to do.

They are the worst company I have ever dealt with. They never answer the phone and they never call you back.

Has been paying premium for several years. First time requested partial payment but have not received payment for more than a month. Each call is a delay, now they advised to wait for another 10 days.

I didn’t get the 25 thousand that I was told I would get. I appealed and heard nothing back. This company is the worst. It’s a scam.

Submitted an expense claim for $3390 for 2 gum grafting procedures to top up insurance payout for my wife's procedure. My wife's insurance covered approximately $1,100.00, IA covered $313.00. I spoke with customer service, they said it was based on the provincial fee guide and are refusing to top up anymore, stiffing us with the remainder of about $1,900.00.

Show me a periodontist that will actually complete gum grafts for $600.00 in BC, they don't exist.

Why bother using these guys as a group insurance benefit if they don't live in reality and don't provide any meaningful coverage?

Got SCAMMED into getting a life insurance policy with these people! I tried to cancel my application right away and they would not reply to me. They took money out of my account BEFORE even informing me that my application was approved. I now have to “surrender” my policy that I tried to cancel before it was even approved. I could only imagine how things would’ve been in the long run. RUN NOW

My mother worked for this company for close to 50 years and recently passed... I have been trying to get information on policies that my mother had invested with IA this has been going on for almost a year now they keep transferring me from department to department and then to human resources and still, no one responds to my calls or e-mails.
It is ridiculous a company of this size can't figure out 3 policies in almost a year I just want to be done with this outfit the sooner the better.

Started my process to buy 4 life insurances and 2 permanents for my family in April 2021. All the paperwork was done, then nothing. No, follow-ups, they removed a payment from my account and I tried numerous times to contact the agents and nothing. Only in October, I got a response, apparently, the agents neglected my file and now they have to restart the process for one of my family members because it has been too long and the papers we initially signed are not valid to make matters worse they are charging more for our policies because now they calculate us as 1 year older. I have sent messages to Industrial Alliance for explanations and no reply. DO NOT BUY INSURANCE WITH THEM!