Industrial Alliance Life Insurance Reviews
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- Premiums start at $12/month
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- Can be purchased remotely
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The best company for investment and life insurance for wealth creation. Great customer service and response time.
I’m writing this review because all the good reviews look fake… My dad purchased life insurance with IA financial for his car loan. He passed away in October 2020. Due to covid and the fact he did not have a will it took forever for me to get everything filled out to send to IA. However, they kept in contact to make sure I was sending all the correct documents. Finally, by November 2021 everything was completed. I received a letter on January 15th saying they sent a cheque to the finance company to pay in full the rest of the loan. I’m shocked… all the bad reviews I was confident they wouldn’t pay.
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Got SCAMMED into getting a life insurance policy with these people! I tried to cancel my application right away and they would not reply to me. They took money out of my account BEFORE even informing me that my application was approved. I now have to “surrender” my policy that I tried to cancel before it was even approved. I could only imagine how things would’ve been in the long run. RUN NOW
My mother worked for this company for close to 50 years and recently passed... I have been trying to get information on policies that my mother had invested with IA this has been going on for almost a year now they keep transferring me from department to department and then to human resources and still, no one responds to my calls or e-mails.
It is ridiculous a company of this size can't figure out 3 policies in almost a year I just want to be done with this outfit the sooner the better.
Started my process to buy 4 life insurances and 2 permanents for my family in April 2021. All the paperwork was done, then nothing. No, follow-ups, they removed a payment from my account and I tried numerous times to contact the agents and nothing. Only in October, I got a response, apparently, the agents neglected my file and now they have to restart the process for one of my family members because it has been too long and the papers we initially signed are not valid to make matters worse they are charging more for our policies because now they calculate us as 1 year older. I have sent messages to Industrial Alliance for explanations and no reply. DO NOT BUY INSURANCE WITH THEM!
My claim was actually pretty fast ans done smoothly, I did not have any issues or problems.
Have a policy with IA financial group I get the forms to fill out 8 bloody pages. Need the surgeon to fill out parts he's not in my city also employer and physician. I am so sick of insurance companies make you jump through so many hoops just to get a claim. I know now for next time I purchase a vehicle never get the extra insurance and for 1 lousy payment, I'll be back to work before I even get a cheque or the one and only cheque that I would have got. I also tried calling them they had me on hold for 30 min then it said they're having technical difficulties and hung up! Awesome! Stay away from insurance companies like this one. They take your money and try their best not to pay out any claims.
IA has the cheapest life insurance and very responsive to claims and customer service. Definitely recommending it to Canadian families.
I submitted a claim last Aug 2020, they asked for additional documents which i submitted and were also submitted by our health care provided. They received all of the needed documents by November of 2020. I call them regularly for updates and all they say that it's still in review. How can they claim that they're a big company if they can't process claims quickly? They don't even direct your call to the correct department. They kept transferring and when you get a hold of someone they just apologize. I was promised that an analyst would call me but no one did. They have no problem collecting payments from my family but they certainly are giving us a hard time when it comes to claims. I hope the media exposes what kind of business they are conducting.
Submitted an expense claim for $3390 for 2 gum grafting procedures to top up insurance payout for my wife's procedure. My wife's insurance covered approximately $1,100.00, IA covered $313.00. I spoke with customer service, they said it was based on the provincial fee guide and are refusing to top up anymore, stiffing us with the remainder of about $1,900.00.
Show me a periodontist that will actually complete gum grafts for $600.00 in BC, they don't exist.
Why bother using these guys as a group insurance benefit if they don't live in reality and don't provide any meaningful coverage?