Life Insurance Reviews

Industrial Alliance Life Insurance Reviews

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(29 reviews)
Industrial Alliance
1.8 out of 5 stars:
Customer service:
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Review

by Marta on May 24, 2023
1 out of 5 stars

I didn’t get the 25 thousand that I was told I would get. I appealed and heard nothing back. This company is the worst. It’s a scam.

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Scam, not worth the money

by Matthew on Dec 16, 2022
1 out of 5 stars

Submitted an expense claim for $3390 for 2 gum grafting procedures to top up insurance payout for my wife's procedure. My wife's insurance covered approximately $1,100.00, IA covered $313.00. I spoke with customer service, they said it was based on the provincial fee guide and are refusing to top up anymore, stiffing us with the remainder of about $1,900.00.

Show me a periodontist that will actually complete gum grafts for $600.00 in BC, they don't exist.

Why bother using these guys as a group insurance benefit if they don't live in reality and don't provide any meaningful coverage?

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RUN

by Ahusbsusbk on Dec 2, 2021
1 out of 5 stars

Got SCAMMED into getting a life insurance policy with these people! I tried to cancel my application right away and they would not reply to me. They took money out of my account BEFORE even informing me that my application was approved. I now have to “surrender” my policy that I tried to cancel before it was even approved. I could only imagine how things would’ve been in the long run. RUN NOW

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Did you know that if you are a 30-year old male, a term life insurance policy for 20 years with coverage of $200,000 will cost you around $19/month? Getting your term life insurance quote today will allow you to benefit from a great rate.

They never respond

by S.McG on Nov 25, 2021
1 out of 5 stars

My mother worked for this company for close to 50 years and recently passed... I have been trying to get information on policies that my mother had invested with IA this has been going on for almost a year now they keep transferring me from department to department and then to human resources and still, no one responds to my calls or e-mails.
It is ridiculous a company of this size can't figure out 3 policies in almost a year I just want to be done with this outfit the sooner the better.

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They forgot my file

by Nicole on Oct 26, 2021
1 out of 5 stars

Started my process to buy 4 life insurances and 2 permanents for my family in April 2021. All the paperwork was done, then nothing. No, follow-ups, they removed a payment from my account and I tried numerous times to contact the agents and nothing. Only in October, I got a response, apparently, the agents neglected my file and now they have to restart the process for one of my family members because it has been too long and the papers we initially signed are not valid to make matters worse they are charging more for our policies because now they calculate us as 1 year older. I have sent messages to Industrial Alliance for explanations and no reply. DO NOT BUY INSURANCE WITH THEM!

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The runaround

by Pissed off on Jun 15, 2021
1 out of 5 stars

Have a policy with IA financial group I get the forms to fill out 8 bloody pages. Need the surgeon to fill out parts he's not in my city also employer and physician. I am so sick of insurance companies make you jump through so many hoops just to get a claim. I know now for next time I purchase a vehicle never get the extra insurance and for 1 lousy payment, I'll be back to work before I even get a cheque or the one and only cheque that I would have got. I also tried calling them they had me on hold for 30 min then it said they're having technical difficulties and hung up! Awesome! Stay away from insurance companies like this one. They take your money and try their best not to pay out any claims.

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Did you know that mortgage insurance is the same as life insurance but more expensive and offers less protection? By cancelling it and getting life insurance, you would typically save around 30%-40% for the same coverage.

Nothing but headaches!

by Buen Kenneth Cruz on Mar 1, 2021
1 out of 5 stars

I submitted a claim last Aug 2020, they asked for additional documents which i submitted and were also submitted by our health care provided. They received all of the needed documents by November of 2020. I call them regularly for updates and all they say that it's still in review. How can they claim that they're a big company if they can't process claims quickly? They don't even direct your call to the correct department. They kept transferring and when you get a hold of someone they just apologize. I was promised that an analyst would call me but no one did. They have no problem collecting payments from my family but they certainly are giving us a hard time when it comes to claims. I hope the media exposes what kind of business they are conducting.

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Worst insurance company ever

by HE on Oct 27, 2020
1 out of 5 stars

Worst insurance company ever. Won't pick up the phone, will not reply to your emails. Delays in processing requests. I still cannot figure out why my employer (One of the health networks in Ontario) decided to go with this company. Health sector employees should be treated better than this.

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Nurse lied on report

by IAsux on Nov 19, 2019
1 out of 5 stars

I had a life insurance plan with IA. At the plan inception, I was a smoker, so I needed a nurse visit. A nurse came and weighed me, took my blood pressure and left. A year after not smoking, I needed a review of my policy to now is a non-smoker. I honestly answered the questionnaire my mortgage broker gave me, as I did with him a year before - being VERY CLEAR about my cannabis consumption. Weeks later IA cancels my policy - it turns out, the original nurse lied on his report, stating that I had NEVER consumed alcohol, Cannabis, etc... and IA was blaming the LIE on ME! No return of any interest earned on the money they took from me, and I lose a year of catching up on a new policy with a different company. I would never use IA again!

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Did you know there is a 35% chance of developing a critical illness before you are 65 and 65%-70% chance before you turn 81? That means getting a critical illness insurance quote is no less important than getting life insurance. Your choice.

Scam

by Hamed on Oct 2, 2019
1 out of 5 stars

This company is a fraud. After a year of playing around with our death claim and not responding they deny the claim with no valid reason. Of course, we are suing. Don't trust this fraud!

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