Industrial Alliance Life Insurance Reviews

Has been paying premium for several years. First time requested partial payment but have not received payment for more than a month. Each call is a delay, now they advised to wait for another 10 days.

My mother worked for this company for close to 50 years and recently passed... I have been trying to get information on policies that my mother had invested with IA this has been going on for almost a year now they keep transferring me from department to department and then to human resources and still, no one responds to my calls or e-mails.
It is ridiculous a company of this size can't figure out 3 policies in almost a year I just want to be done with this outfit the sooner the better.

I submitted a claim last Aug 2020, they asked for additional documents which i submitted and were also submitted by our health care provided. They received all of the needed documents by November of 2020. I call them regularly for updates and all they say that it's still in review. How can they claim that they're a big company if they can't process claims quickly? They don't even direct your call to the correct department. They kept transferring and when you get a hold of someone they just apologize. I was promised that an analyst would call me but no one did. They have no problem collecting payments from my family but they certainly are giving us a hard time when it comes to claims. I hope the media exposes what kind of business they are conducting.

Worst insurance company ever. Won't pick up the phone, will not reply to your emails. Delays in processing requests. I still cannot figure out why my employer (One of the health networks in Ontario) decided to go with this company. Health sector employees should be treated better than this.