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Industrial Alliance Life Insurance Reviews

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(31 reviews)
Industrial Alliance
1.7 out of 5 stars:
Customer service:
Value for Money:

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Agent/rep availability
50.0%
Agent/rep callbacks
50.0%
Claim - adjuster
50.0%
Claim processing time
50.0%
Phone wait times
50.0%
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Agent/rep availability (1) Agent/rep callbacks (2) Billing/payments (6) Cancellation experience (3) Claim - adjuster (1) Claim - denial (1) Claim payout amount (1) Claim processing time (4) Email/message wait time (1) Insurance Rates, Prices (4) Medical Tests (1) New purchase experience (1) On-hold times/transfers (1) Phone wait times (3) Policy coverage (5) Pre-conditions (1) Rates in bundle (1) Smoking (1)
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Payment

by K on Apr 3, 2024
1 out of 5 stars

Has been paying premium for several years. First time requested partial payment but have not received payment for more than a month. Each call is a delay, now they advised to wait for another 10 days.

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Review topics
Claim - adjuster Claim processing time