Industrial Alliance Life Insurance Reviews

Have a policy with IA financial group I get the forms to fill out 8 bloody pages. Need the surgeon to fill out parts he's not in my city also employer and physician. I am so sick of insurance companies make you jump through so many hoops just to get a claim. I know now for next time I purchase a vehicle never get the extra insurance and for 1 lousy payment, I'll be back to work before I even get a cheque or the one and only cheque that I would have got. I also tried calling them they had me on hold for 30 min then it said they're having technical difficulties and hung up! Awesome! Stay away from insurance companies like this one. They take your money and try their best not to pay out any claims.

Worst insurance company ever. Won't pick up the phone, will not reply to your emails. Delays in processing requests. I still cannot figure out why my employer (One of the health networks in Ontario) decided to go with this company. Health sector employees should be treated better than this.

Not sure how these companies can legally operate. When reading through the fine print of these vehicle life insurance policies. They basically consider falling off a bicycle as a child as a preexisting condition and will deny your claim in the unfortunate event someone should pass away, which in my case, someone did. After fighting with them for several months trying to get the claim covered, it was denied, twice, when reviewed by 2 of the doctors who dealt with my fathers case, the company then go through his medical file with a fine-tooth comb and highlight "feeling tired" as being related to his cause of death and ultimately a pre-existing condition. Imagine a grieving wife having to deal with these companies all in the name of trying to claim a policy he was signed up for when purchasing a vehicle. I truly hope the employees who sign these rejection letters lose sleep every night and eventually step down to a career they can be proud of. So if you're thinking of getting life insurance through IA financial, I urge you to make sure you have never fallen down and scraped your knee! Shame on you all.

Thank God for this review board. I recently purchased a new vehicle at Coastal Ford Burnaby and was upsold on life/disability insurance through IA Insurance. After going home and reading the fine print of the AI contract, I was very troubled, I decided to dig further and came across their customer reviews. I was downright disgusted! I had to return to the dealership. Three times to finally get this crap canceled as I only had a 20-day window to do so. The cost of this insurance would have been $10,500, for what? To get the run-around and every claim denied as I've read through other people experiences... AI you are truly horrible, disgusting people to treat your hard-working clients this way...

They opened a policy against my will. The worst company and service. One day I called Industrial Alliance for a submission, needed information to compare prices. Then, they sent by mail a contract without my interest. I did not sign the contract, they still charged me 60$ and sent my file to the recovery agency. Now I have a bad history.

I did not have time to subscribe that I was already having a bad experience! I had a conversation with an agent to take info about all the insurances. I ask him to send me all the documents by email so I can read them and take a decision. 2 days later, with no info in my email, the agent told me in my voicemail that I had 2 choices: take an appointment to sign or sign electronically. Euhhhh hein? No thanks!

They don't do what they tell you when you call the customer service and will mail you a warning to terminate the policy right away with a bunch of questions. If you're in your 50's, they will make any inquiries and process for you a hell because they want to get rid of you after paying them for years! In the end, your money for your dependents would just get sucked up by this leach business. Stay away!

I'm a client on the investment side. I called several times and they keep on passing me to another staff. Finally, a staff in Alberta took my call and the staff did not help and was rude and unprofessional. I told him that I will tell the manager about his attitude and he said: "Go on, I do not care if you tell the manager...". He sounds like he is so close to the manager that he will not get reprimanded. Finally, I took out my investments there! Well, I was not alone, frustrated co-workers of mine also took out their money because of the poor client service.

Industrial Alliance managed my pension and group life insurance for 15 years. When I changed employers, so did my group life insurance policy with IA. One day I received a bill for unpaid premiums and my file was being sent to collections. IA Customer Service would not close my file. Very unprofessional, unhelpful, high rates and bad customer service. I would not recommend this provider to friends or family. Beware!

Je suis sur l'invalidité depuis environ 3 ans et j'ai tellement de problèmes à avoir mes chèques que ce n'est même pas drôle. Donc, si vous pensez prendre une assurance invalidité, surtout pas avec l'industriel alliance, aucune compassion pour les gens qui sont malades.