Canada Life Life Insurance Reviews

I have never seen such incompetent agents in my life. After we or, the service provider submit a claim, they will ask for documents, which we send and then nothing happens. We call and after a few calls, they will say that they need the documents which we sent already. After a long hold, they will suddenly find that some documents have arrived, but will not be able to see what those are. Then they will process only one claim for a month, but will not process another one and next month they will again ask for the same initial documents that were sent a few times and used for processing. When asked about how the previous month's claim was processed if they do not have the documents in the first place, they will again not answer but process the claim. This goes on every month. I have never dealt with such incompetent agents and inefficient work processes in my life. Compared to Canada Life, dealing with another company is a breeze. We just submit required documents online and it is processed within 2 to 3 business days. If we had the option to leave Canada Life (my wife's insurance) and switch to my insurance, we would do it without hesitation.

Had a claim from my dentist. It took 4 months just to answer. My dentist had sent 5 different letters as per request for Canada Life to get more information. Until I had reached out to a Canada Life manager nothing was done
After 3 days the manager calls back. Told me that there is a clause in the policy that prior dentist work with another company does not qualify to use there's. My work company had changed insurance companies.
So really all this is out of my control. And when you call you need to set aside 40 to 1 hour for waiting on hold. Then make sure you ask for a manager. The call center is 3rd party so you're talking to India. Have fun!

Everything I have endured with this company has been horrible. I'm a customer with a group benefits plan with my employer, and I would never select this company or recommend them.

They only take phone calls, and no emails, their claims system is old and glitchy. Once you finally speak to someone after waiting up to 1+ hours, they are poorly trained. Processing time takes weeks, they lose your information. Find somewhere else!

Although claiming to process refunds in 2-5 business days, I'm still awaiting one from 2 weeks ago. I also have tried to follow up with no return information to me. This is a common complaint.
If they did at least say process times are 5-14 days, I believe people would be less upset about the wait, as it would have been specified from the beginning.

The website defaults to paper claim and setting up for online claim is very counterintuitive to the point that I needed help from someone who has done it before. The online portal showed the claim has been processed and paid but it takes a minimum of a week, sometimes two weeks to a month to get your money back. I understand why my company chooses Canada Life because it is cheap and they can say that they have benefits provided but the coverage is terrible and the service is atrocious.

Never before have I dealt with such a horrible insurance company.
Claims always take 7+ weeks to process. Often denied until challenged then approved.
Copious hours spent on hold.
Useless and would never use if the employer didn't contract them.

I've never had such a bad experience with an insurance company before. The reason I'm with Canada Life is because of my company. Each claim has taken up to a month to process, with no exaggeration. I've submitted six claims total and every single one has taken one whole month to see my money get back into my account. Phone wait times are 30-40 minutes minimum. I've also had an experience with a customer service representative who yelled at me and gave me an attitude.

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

This company I always seem to need more information than receipts for some reason and it's always delayed and always goes under review and takes forever.

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.