Don't try to claim orthodics ever
by Serena Richardson on Sep 7, 2023
1 out of 5 stars
I was going through some health issues and my case manager Jamie was a nightmare to deal with. I went and got cleared by multiple doctors including their own and every one of them said I had to be off work for a bit. Jamie deliberately went against and fought the doctors and me every which way and on multiple occasions telling me my symptoms weren't as bad as she thinks they are and her opinion matters more than the doctors, she also tried to get me to quit my job a few times. I spent months accumulating debt with no payments coming in while stuck in limbo until the point I lost my home, almost lost my car, had to sell most of my possessions and had to move back to live with my parents. I paid into this company for almost 4 years and when it came time to use the money I put into this company they screwed me over. I will never in my life work for a company that uses these scammers as insurance. There was never any formal of resolution and they just kept sweeping my calls and complaints under the rug.
When my mother passed away from ALS, Canada Life was very easy to deal with and accommodating. They worked with my brother and me to get an advanced payment based on her diagnoses and the expected time left. She ended up passing away before we received advanced payment but Jeff was very easy to work with in getting us the full payment instead of the advanced payment when the time came.
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Be careful when they say they will cover something. Because they won't. They will ask you for so much information without explanation of what they actually need to avoid paying for them. It's been 6 months. I've talked to 7 agents. They snail mail everything. Are disorganized with claims and emails. You can't talk to the person who is actually doing the claim and demanding information. Honestly no insurance is better then this company.