Canada Life Life Insurance Reviews

We recently moved from Sun Life to Canada Life from the Public Service Public Health plan and we have been unable to put a claim in the system for days (the system is down or just keeps spinning) and there is no one to answer the phones, it keeps on saying to call back later.
Terrible service.

We recently submitted a claim for a medication. The first time we filled it, the out-of-pocket cost was approximately $17 which wasn't too bad. Not even a month later, we refilled the prescription and the out-of-pocket cost was now $22. Upon further review, Canada Life came up with silly reasons about why they didn't cover more. The same exact cost was submitted for the claim on both prescription refills and the same dispensing fee. Our plan is to cover 80% of this particular medication. The medication cost is $50.56. The dispensing fee is $7.49. Canada Life paid $35.71. Out-of-pocket was $22.34. But then about three weeks ago, I ordered the exact same medication (same DIN and manufacturer) and the costs were all the same (medication was $50.56, the dispensing fee was $7.49 and insurance paid $40.21... so out-of-pocket was $17.84) HOW? So Canada Life doesn't actually cover 80%. It's cover what they want to cover and that's that.

Not easy to get through to speak to anyone (2-4 hrs wait online). Lines are not open easily, you have to call many times a day to get through to someone. For the past couple of weeks, I have spoken to 4 of them. No one seems to know what’s going on. No one can help me. They all gave me a promise to call back. None did. I sent an email complaint with no answers. It’s unfortunate that no one working there can help me. Their "Contact Us" chat function doesn’t work. No email responses, staff via phone are unable to assist. It’s a really sad situation. I have no idea who can help me.

Getting to talk to someone is impossible. Medication approved for over 4 years by Sun Life is not covered by Canada Life. I am diabetic and can’t get my medication cause other people abuse the product. Not my fault. I have had no medication for 3 weeks now. My health is important to me but not to Canada Life. Federal employees (current and retired - me) should have stayed with Sun Life. We were promised a smooth transition. Totally false.

Canada Life is Canada's largest insurer and its net earnings for the fourth quarter of 2022 were $380 million. Why is it that a federal employee who has paid dues all his life has to wait up to 3 hours to talk to a human being?

I was qued on hold for 45 minutes before someone came online, gave no salutation and quickly hung up. So I called again and I've been on the line for an hour and a half now. Still waiting to speak to someone...

Unacceptable

You hold 2 hours on the phone and the system cut you automatically. Please invest in CHAT GPT to get a minimum of service. Can't be worse...

Pire compagnie que j’ai connu. Ils ont décidé d’arrêter de payer un de mes médicaments et aucun moyen de les rejoindre malgré 2 jours de tentative dont une où j’ai attendu plus de 1h45 sans réponse. Par chat ou par téléphone aucune réponse … aucune considération pour la condition humaine!

Federal public service, new provider as July 1. Wait time to call at least an hour best of times. Chat? Forget it. Tried at least 7 times, but no agent comes online and it times out, so back to the queue, if one even exists. Calling to understand the benefits and whether a process started before July 1 should go to the existing provider or Canada Life. No information on benefits...click on a link in the menu and get a blank page. Reps have the info they read off to you but are assured everything will be available in the portal on July 1. On July 5th, click on the benefits page, and not only did nothing but get an HTTP error that boots me out of the portal, having to sign in again. What a joke!! This is absolutely crazy. Night and day are worse than outgoing SunLife. And we pay for this garbage! And, no one can seem to provide a contact within gov't, ideally whichever group coordinated this contract, to whom we can provide feedback. So I guess public servants have no recourse but to suck it up and deal with this.... Just wow. Unbelievable...

I was going through some health issues and my case manager Jamie was a nightmare to deal with. I went and got cleared by multiple doctors including their own and every one of them said I had to be off work for a bit. Jamie deliberately went against and fought the doctors and me every which way and on multiple occasions telling me my symptoms weren't as bad as she thinks they are and her opinion matters more than the doctors, she also tried to get me to quit my job a few times. I spent months accumulating debt with no payments coming in while stuck in limbo until the point I lost my home, almost lost my car, had to sell most of my possessions and had to move back to live with my parents. I paid into this company for almost 4 years and when it came time to use the money I put into this company they screwed me over. I will never in my life work for a company that uses these scammers as insurance. There was never any formal of resolution and they just kept sweeping my calls and complaints under the rug.