Canada Life Life Insurance Reviews

My work just switched over to this insurer for some insane reason, and I am trying to get enrolled and registered, and not only was I on hold for two hours on the phone with them before being disconnected, I also went through ridiculous chat sessions with their "technical help". It appears they only have two agents to do the chat for the entire company -- Pratik and Nathalie. Pratik spent half an hour not answering my questions before disconnecting the chat on me, and now every time I happen to get Pratik on the chat, he automatically just disconnects the chat. He seems to be unable to answer basic questions about registration and enrollment when I did speak to him. Both of them just enter pre-written responses that do not answer any questions directly and it takes about an hour to get any basic answer to your question. I've enrolled with them but it seems that my plan isn't working at the pharmacy still, and there is no one to assist with this. Seems like that isn't the only problem I'm going to have with this company according to this horrid reviews.

Money was not transferred even it has been processed a month ago. Very difficult to reach. No answer or you have to wait 45 mins to 1 hour.

I was just on the phone with a representative from Canada Life. I have an account through work and was looking at my dashboard while chatting with her. She couldn't pull up my account. She asked to put me on hold. I was on hold for over 30 minutes before she hung up on me. I don't know what kind of customer service this is. It shouldn't be that hard to find my account.

Don't use this company. They promise everything. Deliver nothing. When you try to claim. You'll be denied over and over again. For every excuse. I've had disability insurance. Accident. Insurance and other policies. That. When it became disabled. They denied it. Even though my doctor and the Canadian government. Say I am. This is a scamming company. Do not waste your money. You'll get better coverage by putting your premium in a bank account. At least you'll have more than they promise. They are a total rip-off.

So even customers who are willing to wait for an hour to have a representative speak to them are not good enough. It is easier for Canada Life to just cut the line and get rid of the headache of another paying customer inquiring about their insurance.

I had Canada Life through work. They made it damn near impossible to contact anyone by phone or email. They literally ignored me for 4-5 months then called my doctor with lies saying I was ignoring them except I have proof it was a lie. This caused a breakdown of trust with me and my doctor leaving me completely medically alone and unable to fill out any medical forms. Due to this situation, I lost my doctor my employment and all coverage, I have been alone with no help since. Please if you have choices go elsewhere.

I have sent a paper claim for health group insurance. I send paper claims regularly, the paper form is short, I've done it successfully many times. This claim was returned with the "Please, confirm provider's full name address and telephone number" reason code. I don't know what else can provide as the form is short and easy, I've filled it out as usual. I tried calling them to get some clarity on the return. I have been waiting for 50 minutes on the phone and still have not been connected to an agent. Ridiculously long waiting time.

Already paid for my insurance two months ago and have had to pay out of pocket for all meds since. They had an issue with my account (that of course they couldn't reach out to me about) so I had to call multiple different people to fix... And they acted like it was MY FAULT, even though my school has no access to their files... Not sure if I will be opting in to pay for this service next term, as what's the point when you have to pay for your medications for 2/3 months already. I am in school and so having to pay for expensive medication is stressful as I am not working. Also, the guy on the chat was very rude and unempathetic.

Horrible customer services, won't do direct deposit after giving bank information.
Don't expect to be covered, I was looking forward to get my teeth fixed but was denied because they were like that before I started paying for benefits. So make sure your teeth are perfect to be covered!

3 hours waiting on the phone! How are they in business? Waste of time to call this company. Still no answer...