Canada Life Life Insurance Reviews

Horrible customer services, won't do direct deposit after giving bank information.
Don't expect to be covered, I was looking forward to get my teeth fixed but was denied because they were like that before I started paying for benefits. So make sure your teeth are perfect to be covered!

3 hours waiting on the phone! How are they in business? Waste of time to call this company. Still no answer...

In the two years that my company has been using this provider, it has been a complete run around on every single attempt on my part to actually make a claim. They reject you with no explanation and take 3-4 months to even assess a claim at all. I am only leaving them one star because I can't leave zero. They want you to pay your premiums but have ZERO intention of ever paying out for a claim. They expect me to provide a letter from the Alberta Government stating that they do not cover chiropractor care. NO ONE in Alberta gets such coverage via the Alberta government. This policy is intentionally obtuse in an effort to block their laughing low coverage amount of $20 per visit. I will say it again.. do NOT use Canada Life.

I bought my policy from London Life and now became Canada Life. I tried to inquire about info on my own policy. I was put on hold for a very long time and was finally able to speak with someone. Then the phone cut off. I called back and put on hold for a long time again. The customer service representation had really bad attitudes. It is just very unprofessional.

I have been trying to change the beneficiary on my life insurance policy. It was issued by London Life and is now Canada Life. I have tried to talk to two different advisors (this has taken so long that my advisor has changed). Only get answering machines. Leave messages, no one ever calls me back. Now SEVEN months since I tried to get this change made - still no results!

My employer's group plan changed to Canada Life this year. It has been a total mess, driven entirely by Canada Life's deliberate creation of barriers to slow down claim entry and processing - it is paper-based, lacks clear instructions and the forms are a maze. When you finally run the gauntlet and get a claim in, it sits there for weeks necessitating multiple calls to the joke of a contact centre (45+ minute waits) and unhelpful, obtuse representatives. Avoid.

I don't pay for this insurance, it is provided by the company I work for.
They are horribly slow at processing claims, at times feels like they're trying to force me back to work after my doctor has told me to stay home.
This has been the most frustrating insurance experience I've ever had.

I have unfortunately been called upon to claim group disability benefits twice because of separate health issues. Disability insurance is a critical financial security product intended to replace your income when you are disabled. But Canada Life doesn’t seem to understand that or care about their customer’s well-being. I dealt with a number of reps and, without exception, they lack any semblance of empathy and their sole purpose is to avoid paying benefits. In both cases, benefit payments were months behind. They continuously escalated demands to make it difficult to be paid they lied to me. They didn’t understand their own product or the Statutory Conditions around them and, they didn’t listen.

I STRONGLY suggest avoiding purchasing Canada Life products or switch carriers if you are insured by them and avoid their group insurance programs.

I have been waiting almost 6 months for pre-approval on dental work that two different dentists said I need. I have called multiple times without any indication when a determination will be made.

What a racket. The insurance company gets paid for not delivering a service.

Terrible service, paper paper paper no online service. Online for them is to download the paper. Avoid and run from this 1969s company