Life Insurance Reviews

Canada Life Life Insurance Reviews

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(161 reviews)
Canada Life
1.2 out of 5 stars:
Customer service:
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Worst insurance company I've ever been with

by Amanda Kobetich on Sep 19, 2023
1 out of 5 stars

First its 2023, keep up with everyone else. The app is for dental which now a days no on needs, the health side doesn't have a app, so you need a computer to submit. Submitting you have to enter your info every SINGLE time, doesn't save.

Second, EVERYTHING comes back denied, After waiting a MONTH.

Third, call times are insane. You call right at 8:00 am and there's an hour wait. If you call after 10 am there's just no getting through, nor is there a time to wait they just hang up on you.

Customer service is terrible, rude and I'm assuming they have no staff.

YOU should just close. NOT a successful company at all. It's terrible how you even have customers.

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Run as fast as you can.

by Brandon on Sep 15, 2023
1 out of 5 stars

I know all insurance companies are a pain, but this one is in a different league. YOU personally have to follow up with management about your cases multiple times, when they finally contact you, they deny your claim as soon as possible; if you need to claim any medical benefits, or drugs, ect, 90% of the time the website & phones are "down due to technical issues."

Good luck claiming anything or getting any coverage.

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Customer service PSHCP

by Public servant on Sep 15, 2023
1 out of 5 stars

Useless company. No way to contact them. They ignore e mails and hang up on calls. ALWAYS have higher than normal call volumes meaning long waits. Phone battery dies before wait time is up. Can not complain about customer service unless you talk to an agent. Cant talk to an agent because they have no customer service agents to talk to. Do not process claims in reasonable timeframe if at all. The most useless company on earth and I am being generous in my description of their service.

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If i could give zero stars i would

by Sarah on Sep 14, 2023
1 out of 5 stars

Waited from 8:30am to 1:22pm on the phone to talk to someone just for an automatic message that say they can’t take the call and to try again later. I will need therapy after this lol and cheap as they are they won’t actually cover 80% because their estimate cost for any kind of services is ridiculously low. Canada life is by far the worst company i have ever dealt with.

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Phone waiting time

by Saif Shibeeb on Sep 13, 2023
1.5 out of 5 stars

Waiting time to talk to someone is more than 45min and this is really frustrating.

Processing time for any clime is very long??

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Very difficult to submit claim

by Ruth on Sep 12, 2023
1 out of 5 stars

I waited four hours on the phone and at the end, they hung up on me. Being the tenacious person that I am, I am not giving up. I suffer from ehlers danlos. I need physical therapy and I have to discontinue till I can reach them and deal with coverage.
This is very stressful. I am in disbelief at how difficult this is.

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Contradictory & inaccurate

by Michael Goodfellow on Sep 11, 2023
1 out of 5 stars

My plan has always covered dental polishing every 3 months. This year, Canada Life began denying claims for polishing in less than 6 month increments, and their emailed explanations directly contradict the my eligible dates in my Canada Life account. Service was good for many years but has become absolutely terrible.

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Incompetent and useless

by Fed up and annoyed on Sep 11, 2023
1 out of 5 stars

Canada Life should be embarrassed by its dreadful service. I have waited weeks for reimbursement of a simple routine dental appointment. Today I received a letter in the mail saying that they couldn’t proceed with the claim as additional information is required. Such stupidity... Their incompetence is to blame as they have all the correct info but now want a paper claim submitted so it can be ‘promptly’ assessed. What a pathetic joke. Wish I could give zero stars but that doesn’t seem to be an option.

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No customer service

by Nancy on Sep 11, 2023
1 out of 5 stars

My claims are not being processed correctly, have tried contacting them for help. On hold for over an hour today and then the call disconnected because no one was available to answer the phone. Also sent messages through e-mail and only got generic FAQ responses.

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